Antonio Auricchio

Experience

• 

  Marriott International

  Jan 2003 - Jan 2020

  Led, trained and supported a team of five Operations Managers whom oversaw daily shift operations. Managed department's purchasing of supplies, payroll, scheduling, and guest relations. * Optimized the Front Office operation by ensuring proper scheduling of labor, address problems as they occurred, and reducing cost of supplies, and resolving staff issues to create a more cohesive team. * Managed staff engagement to drive up survey scores to an increase of 15% YOY in 2019. * Worked diligently with Union Labor delegates, to gain a better understanding of each other’s needs resulting in a more productive team. Show less Carried out role of Manager on Duty to ensure guest and employee satisfaction in the absence of senior management. Communicated with executive team members during emergency and crisis situations. Played key role in maintaining labor schedules, budgets, and productivity. Remained vigilant to maintain safety and security of entire hotel by working closely with security team. * Coordinated and drove to success the Rooms Upsell program which outperformed forecast 8 years in a row. Received high praise and performance awards.* Led a successful on-boarding experience, resulting in more knowledgeable and productive new employees who could quickly provide better services to guests. * Drove Guest Satisfaction Scores (GSS) to established goals 71.3 from 60.2. Show less

  • Assistant Director of Front Office

    Jan 2017 - Jan 2020

  • Assistant Front Office Manager

    Jan 2012 - Jan 2017

  • Front Desk Manager

    Jan 2007 - Jan 2012

  • Housekeeping Manager

    Jan 2006 - Jan 2007

  • Housekeeping Supervisor

    Jan 2003 - Jan 2006
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  CTV Wholesale Distribution

  Jun 2021 - now

  Sales and Distribution Assistant

  Provide sales and distribution assistance to wholesaler’s client base of restaurants and other food service establishments. Fulfill administrative duties such as: invoicing, account receivables and payables, and bookkeeping. Measures implemented resulted in 30% reduction in fleet’s fuel usage, 13% reduction in Payroll and Streamlined inventory management to reduce excess buying.

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  Anglebrook Golf Club

  Jul 2022 - now

  Supervisor, Outside Services

  Supervise the outside service staff to ensure the highest level of professionalism and customer service is provided in an efficient manner for our Members and Guests.