Oliver Palca

Experience

• 

  British Council

  Jan 2009 - Jan 2009

  English Language Assistant
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  Eurostar

  Jan 2011 - Sept 2011

  Press Office Assistant

  - Escorted international press trips with journalists from both local and national print publications- First point of contact for all customer complaints and enquiries across multiple channels- Used my communication skills to persuade multiple stakeholders to run a competition with one of the UK’s most prominent print publications, generating an estimated €30,000 worth of coverage at a cost of less than €500

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  LONDON Advertising

  Sept 2011 - Nov 2011

  Intern
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  Hampstead & Frognal Tutors Ltd

  Dec 2011 - Jun 2012

  Tutor
• 

  Barclays

  Sept 2012 - now

  Responsible for the bank's Corporate Reputation narrative, leading on campaigns related to fraud, accessibility and complaints. Previous responsibilities within the team have included supporting Barclays Premier, Savings and Investments, as well as our offshore teams in Jersey, Guernsey and the Isle of Man.Projects I have worked on include:- The supporting narrative for the Group-level FCA and FOS complaints data- The launch of Smart Investor, the evolution of the Barclays Stockbrokers investment platform- The announcement of Barclays' £10m investment in raising awareness to help the UK stay safe online- The launch of ready-made investments, a new investment product on the Smart Investor platform- Multiple seasonal thought-leadership PR campaigns, e.g. Tax Year End, Christmas savings, wedding season...etc. Show less Responsible for the bank's Corporate Reputation narrative, leading on campaigns related to fraud, accessibility and complaints. Previous responsibilities within the team have included supporting Barclays Premier, Savings and Investments, as well as our offshore teams in Jersey, Guernsey and the Isle of Man.Projects I have worked on include:- The supporting narrative for the Group-level FCA and FOS complaints data- The launch of Smart Investor, the evolution of the Barclays Stockbrokers investment platform- The announcement of Barclays' £10m investment in raising awareness to help the UK stay safe online- The launch of ready-made investments, a new investment product on the Smart Investor platform- Multiple seasonal thought-leadership PR campaigns, e.g. Tax Year End, Christmas savings, wedding season...etc. Show less Rise is Barclays’ Open Innovation platform, bringing together the world’s top startups and experts in order to solve some of the bank’s biggest business challenges, and to create the future of financial services. - Responsible for defining and delivering the cross-channel marketing and communications strategy in order to position Rise as a global leader in Open Innovation and financial technology- Acting as an in-house copywriter, responsible for articulating the Rise proposition for both internal and external stakeholder groups across a wide variety of physical and digital touchpoints- Responsible for coordinating with Rise colleagues across four continents, as well as with Barclays Group teams, to deliver all of the Rise team’s press releases and internal communications- Frequently called upon as a subject-matter-expert to respond to journalists’ questions, and to draft thought-leadership pieces Show less - Responsible for owning the relationships with the UK’s most influential disability charities in order to position Barclays as the UK’s most accessible and inclusive bank- Turned around a failing relationship with a key consumer group in order to maintain a key source of customer insight by launching the London pilot for a series of colleague hearing checks- Raised the team’s profile by creating an engaging and well-structured e-newsletter, the readership for which grew organically to include senior internal stakeholders outside of the team’s existing sphere of influence Show less - Responsible for maintaining the integrity of the Barclays brand strategy across a variety of channels and platforms- Rolled out Barclays’ first ever brand champion program, and managed the relationships with all 500 brand champions to drive colleague and customer engagement at a local level- Repurposed assets from a national advertising campaign for use in one of the UK’s largest concert venues, enabling Barclays to maintain consistency across multiple channels, keep costs down and target the proposition directly to concert-goers Show less

  • Senior Media Relations Manager

    Jul 2018 - now

  • Media Relations Manager

    Sept 2016 - Jul 2018

  • Communications Manager

    Mar 2014 - Sept 2016

  • Consumer Affairs Manager

    Sept 2013 - Mar 2014

  • Segment Propositions Manager - Barclays Premier

    Mar 2013 - Sept 2013

  • Brand Identity Manager

    Sept 2012 - Feb 2013