Heather Delcambre

Experience

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  Marion Eye Center & Optical

  Jan 2011 - Jan 2017

  Insurance Billing Clerk / Optician

  Assisted patients in reviewing and choosing the correct eye wear most appropriate for their needs. Educated patients on methods of insertion and removal of contacts; ensured patients-maintained safety. Heated, shaped and bent plastic and metal frames to adjust eyeglasses according to specific measurements. Confirmed that eyeglass frames were correctly built according to facial, eye measurements, and optical prescriptions. Submitted insurance claims with various insurance companies. Managed the customer’s medical records and scheduled appointments in an efficient and effective mannerInvestigated past due invoices and minimized number of unpaid accounts by 98%. Acquired insurance authorizations for services rendered. Forwarded invoices for all accounts as well as enter all jobs for multiple vision insurance companies. Discussed invoices and accounts with patients. Examined diagnosis codes for accuracy, completeness, specificity, and appropriateness according to services rendered. Analyze, code, abstract, report and maintain medical record information. Code complicated medical records that are difficult to classify using official conventions and guidelines. Use computerized information systems, e.g., electronic health record, encoding software, etc.. Show less

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  Illinois Office of the State's Attorneys Appellate Prosecutor

  Jan 2017 - Jan 2018

  Legal Secretary

  Collected $1.5 M in delinquent fines and court costs for felony, misdemeanor, and traffic cases. Served as the Court Clerk for 150 + hearings to show cause actions for delinquencies. Prepared jury lists for 200 + trials. Tracked and coordinated court schedule / calendar events for 10 + attorneys. Maintained general office practices while serving as the receptionist for the customer service center.

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  UPS

  May 2018 - Sept 2019

  Internal Sales Associate

  Maintain knowledge of UPS products and services to develop appropriate sales solutions. Educate customers on UPS's service channels to expedite problem resolutions. Create and develop effective strategies to manage multiple annual external accounts valued at $75K. Utilize a variety of questioning and probing techniques to solicit information from customers. Execute knowledge of business applications related to various products, services, and customer-facing technology offerings, and solutions.

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  First Command Financial Services, Inc.

  Sept 2019 - Apr 2022

  District Support Team / Recruiting Specialist

  Serving as a source of ready information, continuity of processes, and institutional knowledge for the office. Delivers customer service to the military community and veterans. Assist with career fairs, scheduling interviews, and give recommendations to hiring manager.

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  Simplicity Group

  Apr 2022 - Mar 2023

  • Executive Administrative Assistant / Agent Recruiter

    Apr 2022 - Mar 2023

  • Advisor Development Consultant

    Apr 2022 - Mar 2023
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  Defense Information Systems Agency

  Mar 2023 - now

  Student Trainee