Anupriya Kumari

Experience

• 

  EXL Services Pvt.Ltd

  Oct 2012 - Sept 2014

  Customer Care Executive

  I worked as customer care executive in insurance department of US, where customer used to call regarding their concern which was related to their insurance.

• 

  Convergys

  Sept 2014 - Jan 2016

  I was working as a Virtual Coordinator Command Center at Convergys Gurgaon, India. I am responsible of handling real time queue management and work force management. I was working as a Quality advisor, where I used audit calls of the agents, who where based in US.

  • Virtual Command Center

    Jan 2015 - Jan 2016

  • Quality Advisor

    Sept 2014 - Jan 2015
• 

  Deutsche Bank

  Jan 2016 - Mar 2019

  Analyst

  I was working as Analyst in Deutsche Bank, Jaipur.

• 

  American Express

  Sept 2019 - now

  Senior lead analyst, managing real time for Digital

  • Sr. Lead Analyst

    Sept 2022 - now

  • Real Time Analyst for Digital

    Sept 2019 - Oct 2022