ISSQMC ISSQMC

Experience

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  Fortis Flt. Lt. Rajan Dhall Hospital

  Jul 2008 - Dec 2008

  MANAGEMENT TRAINEE

  Internship Project "Regulation of Inventory Control and Store Management System"

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  Perception BCS

  Feb 2009 - Mar 2011

  Associate Consultant-Healthcare Business

  Worked as NABH consultant for Metro Group of Hospitals.Specific duties and responsibilities (for PMC Pvt. Ltd.) include: Lead as Project Associate to meet client project requirements and deliver consulting scope under management consulting domain especially in the field of NABH, ISO and NABH, NABL standards. Prepare training material for project requirements. Prepare necessary project documentation and facilitate implementation at client site. Ensure all client documents are sent to Project Lead for Quality Assurance before handing over to client management. Prepare and submit weekly and monthly reports as company’s PQMS requirements. Participate in training by Director and other trained project leads. Identify opportunities of improvement at client sites and apply best practices and management tools as necessitated. Constantly remain in touch with Director for project updates and feedbacks.Specific duties and responsibilities (for client site) include: Maintenance of quality control, quality assurance, and TQM in all the departments of the hospital. Preparing Gap Analysis report for all the departments in hospital and update it on continual basis. Formulation of the SOP/Manual/Policies & Procedures for all the departments of the hospital. Train the hospital staff on SOP/Manual/Policies & Procedures and help them in implementing it effectively. Educating hospital staffs about the standards like NABH, NABL etc. and ensuring their practice in daily operations. Maintain department wise KPI (Key Performance Indicators) and achieve the defined target. Conduct quality audits time to time and give the feedback to the concerned departments. Training of the non-clinical staff and evaluate their performance. Show less

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  HOSMAC INDIA PVT. LTD.

  Apr 2011 - Nov 2013

  Management Consultant

  Specific duties and responsibilities include: To undertake daily rounds of the hospital to check whether the clinical & non-clinical processes are in place and provide weekly status update and monthly reporting. To liaison with the hospital authorities and district health administration for effective implementation of document processes. To assist the facility in its internal audit process, undertaking corrective and preventive actions and carry out customer perception survey/employee satisfaction survey and their analysis. To conduct management review meetings within the Hospital with the key staff instrumental for the effective implementation of ISO/NABH standard. To undertake corrective actions and preventive actions on a regular basis and work closely with the hospital authorities for them to have ownership of the entire process. To develop and implement a training action plan for all cadres of the hospital staff (preparation of training calendar, coordinating the training session, training feedback and effectiveness analysis). To support the hospital in preparing for surveillance and recertification audits. To hand hold the healthcare facility so as to sustain the certified level of quality management systems and processes as per requirements of ISO 9001:2008/NABH guidelines. To facilitate the process of patient/Employee satisfaction & prevalent version. Any other task as advised by the Reporting Hosmac Officer/NHSRC.Achievements: Repair & renovation of existing OT and establishment of proper zoning. Proper handling and establishment of Bio-medical waste management in the hospital. Conducted regular MRM, Death Audit, Medical record Audit and Infection control management for effective implementation QMS 9001:2008. Successful completion of external Stage I and Stage II Audit of ISO 9001:2008. Final certification from Transfecific Certification Ltd (TCL). Show less

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  ISSQMC

  Apr 2013 - now

  Founder & CEO

  Issqmc is a professionally managed consultancy organization specializing in healthcare quality assurance, training & development, Outsourced human resource provider, placement consultancy service, home healthcare service and marketing research. The management of the company is under the guidance of highly professional staff that have been over 30 years of industrial & educational expertise and worked with many corporate hospitals, govt. Hospitals and public sector company. Issqmc team has formed the core strength in the area of mentioned domain:· Human resource development, Outsourced service,recruitment, placement, training & development.· Quality assurance- iso 9001:2008 Certification, NABH, NABL, JCI accreditation.· Quality Management System: ISO 9001: 2008 | ISO/TS 16949: 2002 | ISO 13485: 2003 | AS 9100| ISO 10002: 2004 | BS 25999: 2004· Environment, Health and Safety Systems : ISO 14001: 2004 | RC 14000 | REACH | OHSAS 18001: 2007 | ISO 30000: 2009.· Food Safety Management System : ISO 22000: 2005 | HACCP | BRC | KOSHER | HALAL | SQF | AIB | ORGANIC Certification | Fami-qs.· IT Related Standards: ISO 27001: 2005 | ISO 20000 | ISO 28000· Regulatory Standards : BIS Marking | Trade Mark | Copy Right | Bar-Coding· Healthcare /patient care/patient referral.· Healthcare service at home. House Keeping Services/Facility Management Services. Security Guard Services Show less

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  SATYA MEDICAL CENTRE & HOSPITAL

  Jun 2013 - now

  Quality/Operation Manager