Hector Avila

Experience

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  Four Seasons Hotels and Resorts

  Jul 2023 - now

  -Provide exceptional, high-touch service for luxury events, ensuring seamless guest experiences and adherence to Four Seasons' hospitality standards.-Anticipate guest needs and proactively resolve issues, contributing to high client satisfaction and repeat business.-Collaborate with event planners and kitchen staff to maintain efficient event setup, service, and breakdown. -Managed daily pool operations, maintaining a luxury guest experience for 50+ visitors per shift through personalized service.-Increased guest satisfaction scores by 50% by addressing concerns promptly and enhancing poolside amenities.-Assisted in training new staff members to uphold brand standards and improve service efficiency.

  • Banquet Server

    Jan 2025 - now

  • Pool Attendant

    Jul 2023 - Jan 2025
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  Extern

  Apr 2024 - May 2024

  National Research Group Remote Extern

  -Conducted in-depth data analysis and research to improve accuracy in policy influencer reports, impacting strategic decision-making.-Synthesized research findings into reports that shaped corporate policy and market strategy.-Collaborated with a team of externs to develop insights on market trends and policy shifts.

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  Bank of America

  Jan 2025 - now

  Incoming Summer Analyst