Mohammed YEASIN

Experience

• 

  Banglalink

  Sept 2012 - Jul 2018

  Dealt with corporate segment of Banglalink under "B2B Business Department" where my main role is to acquisition of new corporate clients and maintain continuous relationship & effort to bring additional business for company's revenue growth. Major Responsibilities:1. Manage and develop relationships with potential target group2. Communicate with Individual and Corporate houses to represent the organization3. Convince customers regarding corporate products/services4. Manage and develop relationships with the existing corporate clients5. Visit the corporate clients regularly for serving business purpose6. Find out and meet the "personal buyer value" of the key personnel7. Find out and understand customer demand8. Study the formal and informal background (i.e. organizational attachments, lifestyle, peer group etc.) of the key corporate personal9. Recommend products to customers, based on customer's needs and interests10. Meet the regular sales target as well as the team target set by the management11. Plan and meet client to maintain and develop relationships12. Organize client related events and interactions13. Provide after sales services14. Work effectively alongside other departments to ensure integrated approach to customer15. Manage operations for smooth customer services Show less Dealing customer care through 'Careline Division' under "Customer Care Department".Responsibilities:1. Provide one-stop quality Customer Service over phone to ensure positive customer experience.2. Proactively aware/inform customers regarding our products/service3. Sale through inbound and outbound contacts.4. Capture customer insights and escalate critical issues / complaints and provide timely feedback.5. Maintain targeted KPI on a regular basis6. Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition. In this way enhance Banglalink's brand image. Show less

  • Corporate Account Manager, Enterprise Business

    Jan 2014 - Jul 2018

  • Careline Officer, Commercial

    Sept 2012 - Dec 2013
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  HSBC

  Aug 2018 - Dec 2019

  Relationship Manager, Wealth & Personal Banking

  Delt with the Corporate Employee Privilege Scheme segment of HSBC under "Wealth & Personal Banking" where my main role was to acquisition of new CORPORATE & and SELECT clients and maintain continuous relationships & and efforts to bring additional business for the Bank’s revenue growth. Major Responsibilities:1. Accountable for rendering need-based services to Retail and corporate customers as driven by respective teams within the Mobile Sales function. 2. Rendering sales & and service requirements to the target customer base of Retail Business whilst actively pursuing top-down business targets. 3. Ensuring customer engagement in the sales process, and recommending solutions upon proper identification of customer needs.4. Maintaining HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. 5. Delivering fair outcomes for our customers and ensuring our own conduct maintaining the orderly and transparent operation of the financial market. Show less

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  City Bank

  Jan 2020 - Sept 2023

  Manager, Wealth Management, Priority Banking

  Worked as Team Leader (Grade: SEO) of the Chittagong Wealth Team where Seven Wealth Managers are reporting to me directly from two different priority centers (Agrabad & O.R Nizam Road Priority). Overall, I have been assigned to lead the Priority RM business portfolio of Chittagong.I deal with the High Net Income customer segment under 'Citygem Priority Banking' department of "Retail Banking" where my main role is to the acquisition of new individual, and corporate HNI clients and maintain continuous relationships & and efforts to bring asset and libability business for the Bank’s revenue growth. Major Responsibilities:1. Keeping close contact with the team members for smooth client service & and business acquisition2. Initiating contacts with targeted new customers for the bank's products and services and getting them on board with the bank.3. Obtaining and analyzing data relating to the company industry profile through market intelligence and peer group information to ascertain and balance between risk and return.4. Planning and implementing banking operational strategies through identifying value destroyers and proposing alternatives to respective stakeholders in order to develop and convert new customer prospects.5. Maintaining and providing all sorts of client services and also ensuring proper recording and processing of client data. Show less