Erich Metzelaars

Experience

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  Poss's Music

  Jun 2002 - Aug 2008

  Performed for audiences in excess of 1,000 people in a variety of settings and various types of celebrations Configured and operated P.A. and lighting equipment on site and maintained self-sufficiency for performances up to 75 miles from central location Resolved critical logistical and technical problems on site with speed, creativity and alacrityCommunity Involvement Performed for audiences in excess of 1,000 people in a variety of settings and various types of celebrationsConfigured and operated P.A. and lighting equipment on site and maintained self-sufficiency for performances up to 75 miles from central locationResolved critical logistical and technical problems on site with speed, creativity and alacrity

  • Mobile DJ

    Jun 2001 - Aug 2008

  • Mobile DJ

    Jun 2002 - Jul 2008
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  AmeriCorps

  Aug 2005 - Jul 2006

  Tutor

  Worked as a tutor in a low-income area in Washington Park, IL, through a work-study program offered by SIUE.Tutored early elementary students after school in critical learning areas (namely math and reading).

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  Tangent Computer

  Jan 2006 - Jan 2007

  Technician

  Student worker position in which myself and one other student were responsible for the repair, killdisk, and repackaging of computers which were out-of-contract (and had been replaced). Although mostly heavy-lifting, the position also demanded the creation of a formal inventory system and logistics and planning.

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  SIUE Office of Information Technology

  Jul 2006 - Aug 2007

  Microcomputer Support Specialst I

  Served as on-site Windows and hardware support for Peck Hall (Arts and Sciences faculty and administration). Developed rapport with clients on all four floors, specifically with Advisement and History dept. staff. Was later transferred to support for Rendleman Hall (University administration - Bursar, Registrar, Chancellors, Health Svcs, etc), as a replacement for their previous technician who was training for a new role.

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  Best Buy, Inc

  Aug 2007 - Mar 2009

  Geek Squad Agent

  Interacted with customers daily in one-on-one setting in order to provide friendly and personable customer service and to ensure customer satisfaction Initialized, customized and optimized operating systems for new machines purchased in-store Provided troubleshooting, repair and upgrades (both hardware and software) for customers' PCs/Macs Advised customers on the best computer practices and clarified any questions or concerns about buying or repairing a computer, networking, A/V installations, etc Show less

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  JP Morgan Chase Bank

  Mar 2009 - Jul 2010

  Teller

  Cultivate and maintain relationships with customers through excellent customer service Assist sales team in opening new accounts through referrals and recommendations Maintain cash balances with a high level of accuracy, consistency and quality control Perform settlement, cash loading, and balancing of branch ATMs as the sole custodian

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  Guaranty Corporation

  Sept 2010 - Oct 2012

  Assistant Systems Administrator

  Provide network, application, streaming audio, and backup solutions and support for the Life Insurance Company as well as the Guaranty Broadcasting Company. Ensure proper computer and systems operation so end users can accomplish business tasks. Problem diagnosis and resolution, customer support.

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  System Development Services, Inc.

  Jan 2014 - Aug 2019

  IT Support Technician, Purchasing Clerk

  Customer Service Representative, Phone Support, Hardware/Software repair, OS Support, Parts Ordering, Sales Quotation, Inventory Management, Trouble Ticket Management

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  Justice Grown

  Sept 2019 - now

  Information Technology Coordinator