Prabhjeet Singh

Experience

• 

  Wipro

  Jun 2015 - Jun 2021

  IT Support Engineer

  * Installed, configured, troubleshoot desktop workgroup/domain related issues and resolved workstation application support complaints* Refreshed outdated hardware, backed up data on servers, installed and updated OS on PC’s and servers as required* Provided desktop support, mapped drives, printers and addressed connectivity issues, file permissions and provided resolutions on-site or over the phone* Created and managed email distribution lists, managed users and added users to/from email groups* Providing desktop support for Premium End Users. * Removing Viruses and resolving other software issues.* Help End Users setup machines for first-time use and provide complete resolution.* Upselling software and hardware contracts. Show less

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  BudgetVM

  Jul 2021 - Dec 2022

  System Administrator

  * Responsible for the maintenance, configuration, and reliable operations of computer systems, network servers, and virtualization. * Supporting as well as monitoring the Tier 1 and 2 tickets on the portal. * NOC Network operations center handled issues related to low disk space, high CPU usage, servers going offline, etc * Troubleshoot hardware and software errors by running diagnostics, and documenting problems and resolutions which includes IPMI and PXE booting. * Managed users in Azure and Microsoft Admin Center. Show less

• 

  OM Tech Solutions

  Jan 2023 - now

  Cloud Analyst \ Engineer

  • Designed, built, tested, and deployed solutions for external clients to help migrate from on-prem to Azure and Microsoft Services• Implemented and managed Defender for Endpoint, Azure Active Directory, Security, Compliance, Exchange and Microsoft 365 Admin Center• Migrated on-premises GPOs to Intune via Group Policy analytics, implemented compliance, conditional access, and configuration policies for endpoints• Deployed and upgraded Windows Operating System using Intune, Autopilot and Azure Virtual Desktop• Managed and maintained On-Premises servers, Azure, and other Microsoft products, Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS)• Working with Azure Front Door (AFD) and Content Delivery Network (CDN).• Managed corporate or BYOD Devices (iOS/iPad and Android) via app protection and configuration policies. • Created standard operating procedures for company and clients• Provided continued maintenance, patching and resolutions of existing issues with workstations and servers• Worked with clients and administrators to implement Microsoft’s security recommendations• Implemented MFA, SSPR, LAPS, Azure Policies• Worked with Secure Score and Defender for cloud to enhance security Show less