Abdulrhman Bazarah , PMP®

Experience

• 

  Oil lubricants company

  Jan 2017 - Mar 2018

  IT Support Technician

  - Installed and configured hardware, software, and networks, ensuring smooth system performance and - - quick resolution of service issues.Tested and implemented new technologies, optimizing system functionality and improving operational efficiency.- Trained junior staff, enhancing technical capabilities within the team.

• 

  Creative Market co

  Sept 2018 - Jul 2019

  Customer Service & Help Desk

  - Achieved a 90% customer satisfaction score by consistently exceeding client expectations and reducing response times by 40%.- Installed, configured, and maintained IT infrastructure, ensuring smooth system performance and providing timely technical support.- Trained junior staff and integrated new technologies to optimize workflow and improve service quality.

• 

  Bayt Alebaa - بيت الإباء

  Sept 2019 - now

  - Identified new business opportunities that led to a 20% increase in revenue and contributed to a 15% market share growth over two years.- Led a team of 10 members, ensuring alignment with business objectives and achieving a 95% success rate in project completion on time.- Developed and executed business strategies, increasing revenue by 20% and expanding market share by 15%.- Improved operational efficiency by automating key processes, reducing manual work by 25% and cutting processing time by 30%, saving approximately 15 hours per week.- Managed over 10 cross-functional projects, achieving 100% on-time delivery and improving customer satisfaction by 20%. Show less

  • Business Development Manager

    Sept 2021 - now

  • E-Commerce Development Manager

    Sept 2019 - Sept 2021