Fjorela Pasho

Experience

• 

  ADCA - Albanian Debt Collection Agency

  Sept 2009 - Oct 2010

  Senior Accountant
• 

  Asset Management Group shpk

  Oct 2010 - Jan 2016

  Chief Executive Officer
• 

  ADCA - Albanian Debt Collection Agency

  Jan 2015 - Aug 2016

  Chief Executive Officer
• 

  Ilia Çeçe Studio

  Jan 2016 - Oct 2020

  Freelance Consultant
• 

  Vodafone

  Nov 2020 - now

  Credit and Collection Manager

  Credit Risk Management• Develop and implement credit policies and procedures.• Assess and approve credit applications based on financial analysis.• Monitor credit risk exposure and recommend risk mitigation strategies.Collections & Account Receivables• Oversee the collections process to ensure timely payments.• Establish and enforce collection policies, including escalation procedures.• Negotiate payment plans and settlements with customers when necessary.• Collaborate with legal teams on delinquent accounts and litigation processes.• Consistently perform dunning runs.• Optimize collections based on customer value segmentations and risk profiles.• Manage the monthly status of legal cases and bailiff activities.• Ensure organized and effectively managed collection actions and volumes.• Create and manage various notification templates and settlement agreements, including SMS, email, and letter notifications, as well as debt settlement agreements.Team Leadership & Performance Management• Lead and mentor the credit and collections team.• Set performance targets and monitor key metrics (e.g., DSO, aging reports).• Provide training on best practices and compliance requirements.• Collaborate with internal stakeholders to enhance and organize collection processes.• Provide support to all members of the credit collection team.Reporting & Compliance• Generate reports on accounts receivable aging, credit risk, and bad debt provisions.• Ensure compliance with regulatory requirements and company policies.• Work with auditors during financial reviews related to credit and collections.Process Improvement & Strategy Development• Identify and implement automation tools to streamline credit and collection processes.• Develop strategies to improve cash flow and reduce overdue accounts.• Enhance customer relationships while enforcing credit terms. Show less