Alex Smith

Experience

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  Affinion

  Nov 2015 - Mar 2016

  Call Center Representative

  • Answering customer queries• Taking confidential information (card details, payment,)• Providing advice on Sentinel Car Protection• Providing advice on credit ratings across all credit rating services

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  Norwegian Cruise Line Holdings Ltd.

  Mar 2016 - Jun 2018

  • Assisting customers with booking and amending cruises over the phone• Answering any customer questions• Dealing with confidential information• Taking escalated calls• Liaising between departments to resolve customer issues• Providing training and assistance to Reservations Agents• Regularly took part in Task Force groups to distribute important information to travelling guests regarding hurricanes• Created a series of email in English and German for the reservation department • Conducted interviews and tested language skills Show less

  • Reservations Team Leader

    Aug 2017 - Jun 2018

  • Reservations Agent

    Mar 2016 - Aug 2017
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  Global Voices Ltd

  Oct 2019 - Aug 2021

  Linguist

  • Translator of DE and ES texts into EN: marketing, technical, legal, financial, medical. • Lead translator for the car manufacturer Porsche: catalogues, race reports, subtitling, management of termbase/glossary, proofreading following company style guide. • Won the company a contract to translate a quarterly financial magazine. • Translation alignments (matching source text with translation to create a new translation memory in Trados). • Provided proofreading services and feedback to new starters regarding their translations to help them improve. Show less

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  Self-employed

  Sept 2021 - now

  Freelance Translator

  • Set up my own company, A P S Language Services Limited. • Specialism in the translation and proofreading of texts from DE and Spanish (ES) into EN. • Topics: marketing, technical, legal, financial, automotive, railways. • Transcription of technical videos. • Translation for subtitles for Fairtrade (ES). • Transcription, translation, and creation of subtitles in Subtitle Edit for videos regarding the Russian Invasion of Ukraine.

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  BMW Group

  Apr 2023 - now

  UK Language Champion

  Subcontracted to BMW Group UK by MSX International• Responsible for Terminology Management, approving translation of new automotive terms• Responsible for maintaining and updating terminology database• Liaising with team members from the Marketing and Technical departments to confirm the most suitable term for the UK market• Translation of automotive texts• Proofreading for style and consistency • Part-time position