Pramod Prakash

Technical Support Engineer

443 followers

Cary, North Carolina, United States

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Timeline
About me
Director, Storage Product Management
Education
- The University of Findlay
  2006 - 2008
  Master of Business Administration - MBA Business Administration and Management, General
- Dayananda Sagar College of Engineering, BANGALORE
  1998 - 2002
  Bachelor of Engineering - BE Computer Science
Experience
- ITC Infotech
  Nov 2002 - Jun 2003
  Technical Support Engineer
  Worked as Entry level Computer System Administrator, To provide Technical Support for printers.Supervised repair technicians, scheduled workload, dispatched field technicians to service calls,used a ticket-based support system to help with time management and deployment needs. Installedvarious software packages using Remote Installation Services and manual configuration.
- Microland Limited
  Jun 2003 - Jan 2006
  Delivered IT Services Management (ITSM) solutions based on ITIL best practices that focused on thepeople, process, and technology perspectives of providing business solutions within the IT infrastructure.Played the lead role and contributed towards the ISO20000-1&ISO27000-1 certification.Documented incident management, change management, problem management, service level management,performance management, vendor management, asset management, and service level reportingWas Single Point of Contact (SPOC) for Monitoring Services - BMC Patrol, HP Openview)Identified GAPS and flaws the process through different tools and fixed it (Towards BS77909) Show less
  - Technical Process Leader / NOC Ops lead and Shift Service Lead (Serco OMC)
    Jan 2005 - Jan 2006
  - Technical Team Lead / Network products
    Jan 2004 - Jan 2005
  - Customer Response Officer / Network support
    Jun 2003 - May 2004
- The University of Findlay
  Jan 2006 - Jan 2006
  - Research Assistant
    Jan 2006 - Jan 2006
  - Graduate Assistant
    Jan 2006 - Jan 2006
- Northwestern Mutual
  Jun 2007 - May 2009
  Business Systems Analyst
  Hosting / Data Center servicesand Service desk systems
- EClinicalWorks
  May 2009 - Dec 2011
  Hosting services Hosting Services
  - Project Lead Quality
    May 2010 - Dec 2011
  - Quality Control Specialist
    May 2009 - May 2010
- Credit Suisse
  Jan 2012 - Jun 2024
  Infrastructure Hosting and Services - Storage Services. Project Manager / Program Manager - Hosting and Data Center servicesCompute, Networks and Storage projects PMO Lead for AmericasFor Compute, Networks and Storage projects DHP - Database Hosting Platform(Sybase, SQL and Oracle) .Net Application Platform (DAP)
  - Global Service Lead - Storage as a Service
    Jul 2023 - Jun 2024
  - Service Delivery Manager - STaaS / AMER Storage Ops lead
    Sept 2020 - Jun 2023
  - Program Manager - STaaS (Storage as a Service)
    Sept 2017 - Sept 2020
  - Infrastructure Project Manager
    Jun 2014 - Sept 2017
  - Project Management Team Lead - Hosting and Data Center services
    Jun 2013 - Jun 2014
  - Project Management Office - Hosting and Data Center services
    Jan 2013 - Jun 2013
  - Product Manager
    Jan 2012 - Dec 2012
- Fidelity Investments
  Jun 2024 - now
  Director, Storage Product Management
  Storage Product Manager
Licenses & Certifications
- ITIL® v3
  ITIL
- ITIL® v2
  ITIL
  Jan 2007
- Business Objects XI Report Design and Business Objects XI Desktop Intelligence Advanced Reporting
  Business Objects
- Project Management Professional (PMP)
  Project Management Institute
  Nov 2013
- Lean Six Sigma Green Belt
  Microland Limited
  Jan 2004
- ITIL Operational Support and Analysis (ITIL-OSA)
  Loyalist Certification Services
  Jan 2012
- CompTIA Cloud Essentials
  CompTIA
- SNIA Certified Storage Professional (SCSP)
  SNIA
  Jan 2017
- Certified ScrumMaster (CSM)
  Scrum Alliance
  Nov 2014
- Microsoft Certified Professional (MCP)
  Microsoft