Pramod Prakash

Pramod Prakash

Technical Support Engineer

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location of Pramod PrakashCary, North Carolina, United States

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  • Timeline

  • About me

    Director, Storage Product Management

  • Education

    • The University of Findlay

      2006 - 2008
      Master of Business Administration - MBA Business Administration and Management, General
    • Dayananda Sagar College of Engineering, BANGALORE

      1998 - 2002
      Bachelor of Engineering - BE Computer Science
  • Experience

    • ITC Infotech

      Nov 2002 - Jun 2003
      Technical Support Engineer

      Worked as Entry level Computer System Administrator, To provide Technical Support for printers.Supervised repair technicians, scheduled workload, dispatched field technicians to service calls,used a ticket-based support system to help with time management and deployment needs. Installedvarious software packages using Remote Installation Services and manual configuration.

    • Microland Limited

      Jun 2003 - Jan 2006

      Delivered IT Services Management (ITSM) solutions based on ITIL best practices that focused on thepeople, process, and technology perspectives of providing business solutions within the IT infrastructure.Played the lead role and contributed towards the ISO20000-1&ISO27000-1 certification.Documented incident management, change management, problem management, service level management,performance management, vendor management, asset management, and service level reportingWas Single Point of Contact (SPOC) for Monitoring Services - BMC Patrol, HP Openview)Identified GAPS and flaws the process through different tools and fixed it (Towards BS77909) Show less

      • Technical Process Leader / NOC Ops lead and Shift Service Lead (Serco OMC)

        Jan 2005 - Jan 2006
      • Technical Team Lead / Network products

        Jan 2004 - Jan 2005
      • Customer Response Officer / Network support

        Jun 2003 - May 2004
    • The University of Findlay

      Jan 2006 - Jan 2006
      • Research Assistant

        Jan 2006 - Jan 2006
      • Graduate Assistant

        Jan 2006 - Jan 2006
    • Northwestern Mutual

      Jun 2007 - May 2009
      Business Systems Analyst

      Hosting / Data Center servicesand Service desk systems

    • EClinicalWorks

      May 2009 - Dec 2011

      Hosting services Hosting Services

      • Project Lead Quality

        May 2010 - Dec 2011
      • Quality Control Specialist

        May 2009 - May 2010
    • Credit Suisse

      Jan 2012 - Jun 2024

      Infrastructure Hosting and Services - Storage Services. Project Manager / Program Manager - Hosting and Data Center servicesCompute, Networks and Storage projects PMO Lead for AmericasFor Compute, Networks and Storage projects DHP - Database Hosting Platform(Sybase, SQL and Oracle) .Net Application Platform (DAP)

      • Global Service Lead - Storage as a Service

        Jul 2023 - Jun 2024
      • Service Delivery Manager - STaaS / AMER Storage Ops lead

        Sept 2020 - Jun 2023
      • Program Manager - STaaS (Storage as a Service)

        Sept 2017 - Sept 2020
      • Infrastructure Project Manager

        Jun 2014 - Sept 2017
      • Project Management Team Lead - Hosting and Data Center services

        Jun 2013 - Jun 2014
      • Project Management Office - Hosting and Data Center services

        Jan 2013 - Jun 2013
      • Product Manager

        Jan 2012 - Dec 2012
    • Fidelity Investments

      Jun 2024 - now
      Director, Storage Product Management

      Storage Product Manager

  • Licenses & Certifications

    • ITIL® v3

      ITIL
    • ITIL® v2

      ITIL
      Jan 2007
    • Business Objects XI Report Design and Business Objects XI Desktop Intelligence Advanced Reporting

      Business Objects
    • Project Management Professional (PMP)

      Project Management Institute
      Nov 2013
    • Lean Six Sigma Green Belt

      Microland Limited
      Jan 2004
    • ITIL Operational Support and Analysis (ITIL-OSA)

      Loyalist Certification Services
      Jan 2012
    • CompTIA Cloud Essentials

      CompTIA
    • SNIA Certified Storage Professional (SCSP)

      SNIA
      Jan 2017
    • Certified ScrumMaster (CSM)

      Scrum Alliance
      Nov 2014
    • Microsoft Certified Professional (MCP)

      Microsoft