Zoraida Travers

Experience

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  Hotel Delmonico

  Apr 2000 - Jan 2002

  Housekeeping Office Coordinator/ Guest Service Agent

  -Responsible for distribution of all housekeeping keys and maintained proper control.-Keep accurate log of all guest requests, maintenance repair needs and all incoming phone calls.-Monitor all room status.-Handled all facets of front desk check-ins and check-outs.- Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.

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  The Plaza Hotel

  Jun 2002 - Feb 2005

  -Assist the Director of Engineering and Engineering Operations Managers in all areas requested, including payroll.-Responsible for input of all required data relative to maintenance request calls received into the computerized maintenance management system.-Coordinate space blocking requirements with appropriate departments to facilitate maintenance repair programs.-Responsible for preparation and distribution of all required weekly and monthly work order summary reports. -Receive and manage all guest calls and requests; accurately dispatch guest requests, via the Public Broadcast Exchange System (PBX).-Take ownership and resolve guest complaints, ensuring guest satisfaction; escalating guest opportunities whenever necessary.-Provide gracious and efficient telephone service as it relates to general PBX. -Generate work orders for phone technician.

  • Engineering Expeditor

    Mar 2003 - Feb 2005

  • Telecommunications Operator

    Jun 2002 - Feb 2003
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  Trump SoHo New York

  Feb 2010 - now

  Operations Officer

  -Serve as the primary administrative component to Property Operations in support of Security and Engineering functions.-Maintain continuity of Operations Center work flow and ensure all operational tasking is accomplished.-Serve as the communication link between personnel throughout the property and operations management.-Coordinate with management, prioritize and assign job tasking in accordance with automated systems, work orders, business rules, and Operations Center protocols.-Dispatch personnel for both routine and emergency situations and serve as the primary communicator for contact with outside emergency services.-Serve as the primary point of contact for a variety of administrative tasks related to shipping and receiving, access control, found property, vendor/contractor scheduling, and reporting.-Provide physical support to Security and Engineering personnel as directed or requested including response to emergency situations outside the Operations Center.-Enforce company and Security policies and procedures as applicable to employee actions and activities.-Maintain the continuity of Operations Center functions and serves as the catalyst and focal point for all Operations Center activities. Show less

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  The Dominick

  Dec 2017 - now

  Operations Officer