Amor Marjorie Balbin

Experience

• 

  IBM Global Process Services

  Jun 2012 - Jun 2013

  Customer Care Specialist

  Job Description / Duties and Responsibilities: • Live Chat, Email Support concerning Billing, Downloads, Accounts issues.

• 

  Concentrix

  May 2013 - May 2019

  Avaya International Service Desk

  Job Description / Duties and Responsibilities: • First Point of Contact (through all Avaya channels) • Creation of Service Request (SR), correctly identifying case categorization and severity definition, Validation of support contract, entitlements, parts replacement etc.• Health check and move-add-change (MAC), Analysis (Traces/Logs from customer/field) and Technical troubleshooting and provide resolution• Provisioning/License Activation• Inbound/Outbound Calls, Live Chats• Password Reset Show less

• 

  SYKES Philippines

  Aug 2019 - Aug 2020

  Google Technical Support Specialist

  Job Description/Duties and Responsibilities:• Provide technical support to customers through inbound phone, chat and email simultaneously.• Independently identify, troubleshoot, document, categorize and replicate customer problems and escalate complex issues accordingly to define escalation procedures.• Field inquiries across all Google hardware devices including, Made by Googleand Nest hardware products. • Process warranty and replacement requests for Google products.• Retain ownership of all cases throughout there solution process.• Report feature requests received from customer regarding hardware, application or documentation. Show less

• 

  Secon

  Jul 2021 - Nov 2024

  • Finance Executive

    Jul 2023 - Nov 2024

  • Internal Account Manager

    Mar 2022 - Jul 2023

  • Technical Account Manager

    Jul 2021 - Mar 2022
• 

  Various US Businesses

  Dec 2022 - now

  Full Charge Bookkeeper

  Variation of the following tasks:• Day to day and accurate bookkeeping• Accounts Receivable Management• Accounts Payables Management• Bank, Credit Card Reconciliations• Assist in Month-End Process• Assist in Year-End Process• Prepare Financial Statements• Clean-up and Catch-up• Tracking of Income and Expenses