Shabaz Nayeem

Experience

• 

  Amazon

  Nov 2017 - Mar 2018

  Associate

  • Supported delivery associates with their payment and other escalates issues.• Assisted drivers through emails with their on-boarding queries.• Have done quality checks of newly joined associated.

• 

  Amazon

  Aug 2018 - May 2019

  Customer Service Associate

  • Achieved a remarkable 98% customer satisfaction rating by consistently delivering exceptional service and addressing customer concerns with efficiency and empathy.• Managed over 100 customer interactions daily, effectively resolving inquiries and complaints, which contributed to a positive customer experience and loyalty.• Recognized for exceeding performance benchmarks, demonstrating a commitment to quality and operational excellence in a high-volume environment.• Utilized strong communication and problem-solving skills to identify customer needs and provide tailored solutions, enhancing overall service quality.• Developed and implemented best practices for handling customer requests, leading to a more streamlined process and improved response times.• Received multiple commendations from management for outstanding customer service and dedication to team collaboration, reinforcing a customer-centric culture. Show less

• 

  Lakshmi Purna CA Associates

  Jun 2019 - Mar 2020

  Assistant Auditor

  • Assist with financial audits of clients.• Inspected general ledger for accuracy.• Assessed financial statements and records.• Worked on filling GST, Income tax returns and administrative works.• Completed daily accounting tasks including recording transactions, preparing ledgers

• 

  Amazon

  May 2020 - Nov 2020

  Customer Service Associate

  • Resolving customer inquiries with prompt service

• 

  Amazon

  Jul 2021 - Dec 2023

  • Facilitated Mentor Production for 3 new hire batches of 6 each on interview scheduling processes• Acted as the POC for the recruiting team and stakeholders, providing updates on the recruitment status, and addressing any concerns or issues that may arise.• Led cross-functional teams to develop and execute targeted hiring events.• Handled Process lead duties in their absence, responsible to resolve stakeholder issues for 6 different processes and created reports for WBR meetings.• Identified areas of recruiting strategies that needed improvement & implemented improved recruiting strategies by creating macros resulting in ~06 FTE savings• Prepared standard blurbs to eliminate manual work while adding correspondence on HIRE resulting in `03 FTE savings. • Achieved a quality of 99% on 1600 overall projects in multiple processes.• Led a team of 18 employees, promoting a culture of teamwork and accountability while achieving hiring goals and objectives.• Successfully managed and coordinated 200+ Onsite. • Mentored and trained junior recruiters, fostering a collaborative environment that enhanced team performance and skill development.• Improved recruitment processes by automating candidate approval workflow and developing a tracking template with actionable metrics that decreased the hiring amount of time by 10% Show less

  • Operations Specialist - Audits & Insights

    May 2023 - Dec 2023

  • Senior Human Resources Associate

    Jul 2021 - May 2023
• 

  Microsoft

  Dec 2023 - now

  Business Generalist

  • Organized team meetings, events, and morale-building activities to enhance engagement and collaboration.• Streamlined onboarding by managing asset allocation, facility tours, orientation, and first-day support.• Coordinated hiring events and panel schedules to support recruitment efforts.• Acted as a liaison with HR, Finance, IT, and vendors to ensure seamless operations.• Monitored IT assets, seating arrangements, and work-from-home logistics to optimize resources.• Managed budgets, procurement, and vendor payments for events and operations.• Leveraged Power BI to analyze headcount and CSR data, providing actionable insights.• Supported cross-location teams in Bangalore and Noida, planning morale activities and team initiatives. Show less