Adel Abdul Razack Kooliyattayil

Experience

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  Tranz Cars

  Dec 2018 - Jan 2019

  Human Resources Intern

  As an HR intern, I had the opportunity to learn about how even small businesses manage their human resources and employ various levels of staff members for different types of positions. I was also able to contribute to the design and creation of new feedback forms, as these were crucial for the development and growth of the organization.

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  Royal Bank of Scotland Business

  Mar 2019 - Feb 2020

  Business Analyst

  As a Business Analyst, my responsibilities were to:1. Conducting investigations into unusual transactions, merchants associated with gambling activities, and identifying fraudulent customers.2. Conducting a comprehensive review of documentation submitted by contested customers to evaluate refund eligibility.3. Alert generation through the creation of a case utilizing data received via email.4. Ensuring timely reimbursement to the customer for the precise amount of the fraudulent transaction within the Service Level Agreement (SLA).5. Accurately computing and crediting the customer's account with applicable interest and charges.6. Dispatching a declaration letter to the customer, formally notifying them of the refund processed to their account.7. Initiating a chargeback against the merchant accountable for the fraudulent transaction on the customer's account, and, if necessary, re-debiting the customer accordingly.8. To implement a stop on future periodic debits from the customer's account specifically for the designated retailer.9. To lift a stop order from the customer's card, enabling them to proceed with transactions with the merchant without hindrance. Show less

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  Western Michigan University

  Sept 2022 - Nov 2023

  Student Employee

  My responsibility as a student employee at Western Michigan University is to deliver essential dining services to the university's officials and students at The Valley Dining Center. Working with individuals from various locations and origins enhances communication and team-building abilities. Also allows me to learn about team team management, money and time management, and help me to grow as a caring and understanding individual.

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  Kzoo Fashion

  Nov 2023 - Apr 2024

  Retail Sales Manager

  Responsibilities as the retail sales manager were:1. Operational Analysis: Conducted a thorough and comprehensive analysis of various operational aspects within a retail sneaker store, including inventory management and customer sales strategies.2. Store Management: Directed and managed all facets of store operations, overseeing critical areas such as inventory control, logistics, supply chain management, and sales performance to optimize efficiency and profitability.3. Client Order Coordination: Orchestrated the seamless processing of client orders, ensuring accuracy and timeliness while upholding financial integrity through meticulous accounting management practices.4. Inventory Oversight: Implemented strategies for effective inventory management, including monitoring stock levels, analyzing sales trends, and optimizing product assortment to meet customer demands and minimize costs.5. Logistics Optimization: Streamlined logistical processes to enhance efficiency and reduce overhead costs, focusing on optimizing transportation routes, warehouse organization, and delivery schedules.6. Financial Integrity: Maintained the financial integrity of operations through vigilant accounting practices, ensuring accuracy in financial reporting and adherence to regulatory standards.7. Performance Monitoring: Implemented systems for monitoring and analyzing sales performance metrics, enabling data-driven decision-making to drive business growth and profitability. Show less

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  Savills India

  Sept 2024 - Dec 2024

  Senior Executive