Amy-Louise Simkiss

Experience

• 

  Fruity Fruits

  Apr 2007 - Apr 2009

  Head Cashier

  I began as a normal cashier but then took on more responsibilities, which resulted in me becoming the lead cashier. I had control over the safe, replenishing of the tills and stock and I was first point of call in the occurrence of any mistakes or faults. I became a regional helper in the company, moving from store to store, training new staff members on the till point. I worked in four different branches regularly and built good relationships with our regular customers. I managed to both individually solve problems and take a leading role whilst always playing an active role in the workplace team. My helpful nature and polite manners were always appreciated and I was able to portray my effective communication skills within these interactions. Overall my role at Fruity Fruits gave me a great advantage in day-to-day life progression and interactions, whilst giving me the opportunity to manage the responsibility in a higher role. Show less

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  Selfridges

  Nov 2011 - Feb 2012

  Customer Service Associate

  I gained experience in this high profile company over the busy Christmas period. I managed to cope and work proactively in this challenging environment and feel ready to face further challenges. This role furthered my interpersonal skills and developed my confidence in customer facing roles, especially in such a largely popular and vast company.

• 

  BHS

  Apr 2012 - Aug 2014

  Customer Service Assistant

  I have gained specialised skills in specific areas such as bra fittings, first aid and electrics in the workplace whilst managing to extend my previous retail skills. As a lighting specialist, I also put together lights, wired them up in order to fit them, whilst also maintaining plugs. As a customer service advisor, I know the legal rights on behalf of the company and the customers and feel confident in resolving many situations in order to guarantee the satisfaction and return of the customer. I took a lead role within the Sunday team and was first point of call for the rest of the team in all tasks. Show less

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  Just Play Ltd

  Aug 2014 - Jan 2017

  As the Social Media Coordinator, the role varied between, not only maintaining social media and marketing, but also organising events, supervising said events and other aspects of the business. As the company is so small, it requires me to be extremely versatile and has developed my skills in adapting to new roles and expanded my skill set in a variety of areas. I worked in a child-orientated role, working in a soft play area. I mainly overlooked the party organisation and ordered the equipment whilst also adding in new bookings. I supervised staff, composed rotas and sorted holidays out. I also completed administration tasks for this company alongside my undergraduate degree.

  • Social Media Coordinator

    Aug 2014 - Jan 2017

  • Supervisor

    Aug 2014 - Jul 2015
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  University of Leeds

  Jul 2015 - Feb 2017

  Research Assistant

  I obtained a permanent, ongoing position on a smoking research project which is being conducted across the two universities. It has proved to be invaluable experience to accompany previous job roles. This included lesson observations, session delivery and has developed my communication skills. I was responsible for data collection and input, something I had previously really enjoyed in my undergraduate research project!

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  Staffordshire University

  Oct 2015 - Feb 2017

  Working as an ambassador for my university enabled me to use my transferable communication skills within a large, varied team. The main duties included working with prospective students, giving tours of the university campus, introducing them to potential lecturers and helping them get the information they needed when deciding on their university career. Other duties included clerical work, administration calls and referrals to academic staff. Again, these duties are customer facing where the audience are mainly prospective students.I also worked on the touring 'great minds' bus and through careers fairs at local schools and colleges, answering any queries that prospective students and guardians may have had regarding the University, courses and facilities which also included follow up tours of the facilities - particularly in Psychology as that is my speciality area. Show less

  • Enterprise Co-ordinator

    Oct 2016 - Feb 2017

  • Student Ambassador

    Oct 2015 - Feb 2017
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  Birmingham City University

  Mar 2017 - now

  I lead a team of Senior Psychology Technicians for a college of >2000 staff and students. We provide workshops for the building of skills such as software packages and use of equipment. I am currently mentoring my team to also build their teaching experience and progress in applications for FHEA status. I began as a technician at BCU with very little experience. Over 6 years in the role, I developed new research-grade laboratories, doubling BCU Psychology's provision. I have also managed to successfully build business cases to expand, develop and add progression for the technical team. All achieved in addition to the day-to-day role.

  • Psychology Technical Manager

    Dec 2023 - now

  • Senior Psychology Technician

    Mar 2017 - Nov 2023