Suéllen Pereira , PMP®, CSM®

Experience

• 

  Universidade Federal de Viçosa

  Mar 2009 - Feb 2011

  Researcher

  • Researcher – Scientific initiation scholarship student, FAPEMIG – Research Support Foundation - MG. developing the following projects: “Instrumentation and control of portable manipulators with shared work space” and a “System application of data acquisition for household appliances electric power monitoring and consumption”.• The project “System application of data acquisition for household appliances electric power monitoring and consumption was awarded as the best project from the Exact Sciences Center and attended the 25th Celebration Congress from FAPEMIG. Show less

• 

  ArcelorMittal

  Jul 2012 - Dec 2012

  Engineering Trainee

  • Engineering Trainee in the electrical maintenance field in the rolling mill working on maintenance projects and routine. • Monography project development for the rolling mill lifetime increase as a result of 2%/month production growth.

• 

  MSX International

  Sept 2013 - Dec 2014

  PMT Leader - Project Management Team Leader (Junior Product Development Engineering)

  Ford Motors Company (though International MSX company): • Main project manager for the electrical team in B category vehicle project from Asia-Pacific (India) Market. • Technical support arrangements and communication promotion between project electrical departments and the program. Reduce program delay in order to reach the targets and milestones. Take decisions to forum, lead alignment. • Solutions management when the project goes beyond the target. Activate and require from departments efficiency in the projects. Develop and implement teams’ recommendations. • Global implementation of positions, process leading, working as a single contact point. Ensure the on-time deliveries with quality to meet the program’s requirements. • International experience, performance at Ford-Koln plant – Germany where coordinated the multicultural field team, (India, Germany and Brazil) in the prototypes vehicles building for the B cars program tests, India Market from Ford Motors – Brazil. • Reward: “Asia Pacific B Car Recognition” which is given to a team member considered as an outstanding by the own work team, not only by the manager. Show less

• 

  FCA Latam (Fiat Chrysler Automobiles)

  Jan 2015 - May 2019

  Project management at System Engineering area, conducting the development of Electronics Central Units such as Body Computer, Radio Frequency Hub Module, Anti Theft System, Door and Mirros management. Development plan, validation and tests for the components. • Roles definition, duties attribution, follow up on the team progress, budget management and people integration in order to work together monitoring risks. • Diagnosis performance of possible failures, work directly with the suppliers and testers for recovery action plans in case of faults. • Communication feasibility in order to be more efficient among all the departments, as well as to work as a focal point for electric function, suppliers, manufacturing, quality and project platform. • Critical projects risks analysis and adjustments that might be harmful. Show less • Project management for cluster and airbag control unit. Development plan, validation and tests for the components. • Roles definition, duties attribution, follow up on the team progress, budget management and people integration in order to work together monitoring risks. • Diagnosis performance of possible failures, work directly with the suppliers and testers for recovery action plans in case of faults. • Communication feasibility in order to be more efficient among all the departments, as well as to work as a focal point for electric function, suppliers, manufacturing, quality and project platform. • 3% costs reduction regarding the forecast budget through negotiation with international supplier. • Critical projects risks analysis and adjustments that might be harmful. • International Experience, face-to-face performance with the team from Fiat plant in Cordoba – Argentina. Supporting the vehicles building and delivery for the plant productive process verification. • Vehicles launch: Argo, Cronos and Toro Ranch. Show less

  • PC Project Chief (Senior Product Development Analyst)

    Jun 2018 - May 2019

  • PC Project Chief (Product Development Analyst)

    Jan 2015 - Jun 2018
• 

  Grupo Algar

  Jun 2019 - Mar 2021

  PMO Analist Sr. in CSC Algar

  Project management for IT and back office projects.Roles definition, duties attribution, following up on the team progress, status reports, monitoring possiblerisks, budget management and people integration.Latest Accomplishment: Successfully implementing new Corporative Intranet (integrating three companies),on which was rewarded as semester highlight of the team.

• 

  Edgeuno

  Mar 2021 - Jun 2024

  Providing perfect customer experiences by following the customer journey map. From the initial service selection, account setup, to the delivery of contracted services. Ensuring a simplified and hassle-free process for clients.Effective problem management, ensuring that products and services align with customer expectations. Delivering exceptional support and minimizing potential issues, aiming to enhance customer satisfaction and promote positive experiences.In addition to addressing customer concerns, both in internal and external support roles. Collaborating closely with multidisciplinary teams, including marketing, pre-sales, sales, and operations, ensuring alignment and coordination of business development efforts. With a collaborative approach, developing and implementing customer success initiatives, proactively engaging with clients to help them achieve desired outcomes. Show less Working as a servant leader on strategic corporate projects, in order to lead the company through achieving global goals.Helping lead the company to an agile mindset of constant value delivery, to create one agile culture.Program management: establishing priorities, risk mapping, teams’ duties definitions, coordinating suppliers, establishing action plans, monitoring project co-relations, creating and following metrics and general controls.]Working inside strategic projects as a program manager leader for Finance, Legal and Human Resources areas and providing support for the technical areas as a servant leader for network, IT and security areas.Leading technical teams to self-organize under priorities on the daily tasks. Be a servant leader on the definition of projects, organize and maintain healthy backlogs.Provide constant support to get clear requirements and create the project inside company tools. Manage and prioritize tasks to achieve the due dates of project releases and milestones.Ensure teams will follow proper procedure on change management inside the company.Support technical areas to remove stoppers when working in requirements. Coordinate tasks and priorities, working with the product owners taking responsibility for the project’s overall completion;Identify stakeholders under daily activities and escalate with different areas when needed.Documentation inside systems and keeping records.Providing support under the creation, documentation, ensuring follow and awareness of company processes and procedures. Show less Leading projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation.Coordinating internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments.Responsible for the project timeline, task assignments, and handling schedule progress - from large phases through to detailed tasks, including understanding and managing dependencies.Establish and maintain processes to manage scope over the project lifecycle, setting project quality and performance standards, and assessing and managing risk within, and across, multiple projects;Structure and manage integrated, multi-track project performance databases for multiple digital, print, social, broadcast, and experiential projects, with an eye on overall progress;Develop and maintain partnerships with outside resources—including third-party vendors and researchers; Show less

  • Customer Experience Manager

    Jul 2023 - Jun 2024

  • Agile Program Manager

    Apr 2022 - Jul 2023

  • Technical Program Manager

    Mar 2021 - Apr 2022
• 

  Avalara

  Jun 2024 - now

  Digital Project Manager - Web Production

  Provides project management support for the delivery of web publishing tasks in support of the strategic digital roadmap, new product introductions, and other end-to-end web objectives, as well as operational updates.Project management support includes managing intake and backlog, validating ticket requirements or identifying gaps, and ensuring on-time execution and accuracy through quality assurance (QA) review.Ensures requestors are kept up to date on the status of tickets and potential risks.Troubleshoots and facilitates issue resolution.Works with marketing stakeholders, strategists, and members of the Marketing Program Management team to understand business strategies and establish prioritization of requests.Provides recommendations to manage capacity to support changing and/or emerging business needs.Enforces established governance, processes, and standard operating procedures.Leads and/or contributes to continuous business process improvement efforts to help streamline and standardize workflow, communication, and resource efficiencies.Partners with appropriate team members to clearly outline the transfer of work from project to operations and ensure continuous support after project closure. Show less