Merricka Dyer

Experience

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  Half Moon

  Sept 2005 - Jun 2022

  Responsible for the successful coordination of Half Moon’s Pre-arrival concierge services and sales with the aim of increasing internal sales and developing and maintaining a relationship with both internal and external clients. Priorities are placed on the following:o Maintaining customer relationship through customer outreach programs.o Monitor the pre-arrival requests received through emails and telephone and ensuring they are completed by the pre-arrival team.o Coordinating special events and monitoring those coordinated by both villas and hotel pre-arrival concierges.o Maintaining consistent communication with repeat guests and paying special attention to new guests in an effort to convert them to repeat guests. o Work directly with guests and travel consultants/agents/tour operators to handle all requests and inquiries, especially for VIPS and large groups.o Upsell food and beverage as well as resort amenities.o Collaborate with internal departments and external vendors in an effort to market and upsell their offerings. o Work with Marketing Communications in developing marketing strategies for repeat guests and past guests. o Work along with Sales and Marketing by offering specials and promotions to past guests. o Familiarizing internal and external clients with the hotel and villa concept through site inspections and presentations.o Preparing monthly/yearly reports on pre-arrival concierge to include revenue analysis for internal sales for both villas and hotel. Show less

  • Senior Group Sales Manager

    Feb 2020 - Jun 2022

  • Group Sales Manager

    Jun 2017 - Jun 2022

  • Relationship and Internal Sales Manager/ Guest Services Manager

    Apr 2012 - May 2017

  • Chief Concierge - Royal Villas

    Apr 2011 - Apr 2012

  • Leisure Sales Coordinator

    May 2010 - Apr 2011

  • Group Reservations Coordinator

    Oct 2009 - May 2010

  • Reservations Agent

    Sept 2005 - Oct 2009
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  Jamaica

  May 2022 - Jun 2022

  Sales and Marketing Professional - Operations - Customer Relationship Management
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  Grand Palladium Jamaica and Lady Hamilton Resort and Spa

  Jun 2022 - Jun 2023

  Country Sales Manager
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  Grand Palladium Jamaica and Grand Palladium Lady Hamilton Resort and Spa

  Jun 2023 - now

  Hotel Sales Manager MBJ