Bhavya Gandhi

Experience

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  AMIT GANDHI (Tax consultant)

  Mar 2017 - May 2019

  Data Supervisor

  Responsibilities 1. Data entry.2. Managing data.3. Manging new registration for GST.4. Banking

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  CRR investment (Mobil)

  Mar 2020 - Dec 2020

  Retail Salesperson

  KEY RESPONSIBILITIES General running of convenience store Customer service Point of sale.

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  Sudima Hotels

  Dec 2020 - May 2022

  Food And Beverage Attendant

  Part of the pre opening crewThe key helper to the supervisors in running the daily operation that includes the floor, pass, and bar Key responsibilities- General Take all food and beverage service orders—breakfast, lunch, and dinner—and provide them to the kitchen team/bar as appropriate. - Provide details of any specials and upsell food and beverage options to guests.- Recommend food and wine matches.- Know the menu options and be able to advise on suitable options for different dietary requirements. - Prepare hot and cold beverages, including baristas and alcoholic beverages.- Ensure that you deliver excellent guest service.- Provide support to those with accessible needs or children.- Follow up and resolve any guest complaints, or direct them to the supervisor.- leading conferences and event programs. Work as directed and supervise junior team members in all areas of food and beverage, including conferencing. Show less

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  Specker’s corner - English ale house

  Apr 2022 - Nov 2022

  Restaurant And Bar Manager

  - Manage daily operations in busy areas such as the bar and pass.- Lead the entire team for the shift and motivate the bar crew to always provide timely, courteous service.- Maintain operations at their most profitable and efficient levels.- Provide training to new staff to understand the operation. - Ensuring the bar stock is always available and placing orders every week for beer kegs, spirits, and wines- Design a completely new cocktail menu for the bar and bring cocktail specials. - Work closely with the chef and develop food menu plans and food specials with the head chef.- Ensuring excellent customer service is delivered to customers.- Address customer complaints quickly and completely, with best effects - Follow up on a given task with the staff and provide additional training to staff. Show less

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  Dropping inn

  Nov 2022 - now

  Restaurant And Bar Manager

  - Leading some of the busiest shifts at Lakeside restaurant and public bar. Run and supervise all staff for the duration of shift, e.g., assigning sections, supervising all duties on shift, and checking completion of tasks before staff finish their shifts - Continue to train and develop staff in all sections and aspects of service, including host responsibility. Manage wage control COGs with intent of realistic approach to seasonality.- Assist with staff recruitment for the venue. Manage rostering. Ensure staffing levels match daily demand. Configure rosters with the intention of streamlining service.- With excellent communication skills and the ability to solve problems and find suitable solutions. This can be demonstrated by either dealing with a customer complaint or managing staff on the floor.- Coordinate functions and special event arrangements, including planning and staffing. Lead some of the busiest events, such as weddings and charity events. - Daily briefing with departments and facilitate weekly meetings between all the departments in the venue, e.g., general manager, head chef, front office. Work diligently together to achieve outstanding service quality - Problems solve any and all issues on shift to ensure a positive guest experience. Ensure that all staff are up to date on product knowledge, specials, and ingredients, especially allergens, and are able to make recommendations.- Created SOPs and training documents to improve and enhance customer service. A sound knowledge of all aspects of the POS, reservations, online ordering, and booking systems and procedures- Crossed trained in the front office department. During my cross-training in the front office department, I gained valuable experience in customer service, team management, and administrative tasks. This experience has been invaluable in my role as a bar manager, allowing me to provide exceptional service while also managing a high-performing team. Show less