Cédric Matringe, CISSP, PMP, ITIL

Experience

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  Nagravision Kudelski Group

  May 2000 - Jan 2005

  Manage a team of engineering (15 people) who:• Deploy and integrate system solutions to new Nagravision (EMEA) and Lysis(worldwide) customers.• Update and migrate customer existing system platforms• Share and centralize experience between R&D and regions (Singapour, Los Angeles, London and Madrid)• Coordinate worldwide support teams: tools, methodologies and processes standardization• Incorporate Lysis team into current Nagravision organization• Manage hotline service for EMEA (Nagravision) and worldwide (Lysis) customers:implement internal/external service’s regulation, develop new integrated tools in orderto improve service quality and ticket tracking system for the customer• Conduct yearly performance review with the team and integrate customer caredepartment hearing process as technical expert Show less

  • Customer Support Manager

    Jan 2002 - Jan 2005

  • Support engineer

    May 2000 - Dec 2001
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  022TéléGenève SA - naxoo

  Feb 2005 - Sept 2015

  Manage overall operations on head-end systems - reception, processing and distribution of300 TV channels, interactive services on main and remote sites - 85k subscribers of which +38k decoders• Head of technical and engineering team in charge of the head-end infrastructuremaintenance and evolution with a quality purpose (setting up a cross structure collaboration in order to provide a leading technical service - implement process to optimize service performance - develop statistics on service interruption in order to improve tv channel availability) • Manage overall head-end system infrastructure and digital decoder account• Run and negotiate annual service level agreement reviews with all providers• Conduct performance team reviews on a yearly basis Show less • Manage ‘naxoo One’ digital decoder project - act as a system integrator between UI,conditional access, hardware and middleware providers - coordinate internal teams(technical testing, marketing, customer support, ERP integration) - 18 month project, 50people involved - 85% of existing decoders get replaced by this innovative "naxoo One" as proposing an external encrypted hard drive for recordings.• Responsible for new digital product ‘Simply One’ development, testing, technicalintegration and internal coordination between department involved in the project• Manage software and hardware migration projects with digital TV encryption andconditional access systems• Integrate new digital media services on existing and new enduser platform (on demandvideo, multimedia drive, interactive web applications) Show less • Responsible for all operations and evolution of the conditional access system(subscriber rights management, critical information exchanged with digital decoders andnew services integration)• New ERP (Sage) deployment project team member - integrate new ERP with existingdigital conditional access system• Develop, integrate and deploy High definition TV service• Maintain, develop and optimize digital headend infrastructure in order to ensure highquality service in TV channel processing and distribution• Integrate new enduser digital products (‘Accessbox’ and ‘Drivebox')• Member of the technical committee• Train colleagues on new technologies and new products introduced on the digital videomarket Show less

  • Head of Service

    May 2012 - Sept 2015

  • Project manager

    Jan 2009 - Apr 2012

  • System engineer

    Feb 2005 - Dec 2008
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  Swiss Federal Department of Finance, Central Compensation Office

  Sept 2016 - now

  Responsable applications