Anand Gupta

Experience

• 

  WPA - Western Provident Association

  Dec 2008 - Apr 2017

  Manage a team of 25 team members ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for senior managers, Map error analysis and provide appropriate feedback. Coordinate with Management and the Parent company (UK) on business requirements and increasing efficiency of the company. Also aiding the HR department in Recruitment, Mentoring and Training-up new recruits. Well versed in expertise analyzing validity of claims, excelling in interpreting policies which involves Data-verification & validation of Customer Data. Effectively manage multiple, high-priority projects and take pride in providing exemplary customer service. Major Duties: • Preparing daily workloads for staff and co-ordinating the daily allocation of work.• Motivating the team to achieve high standards and quality.• Analyze the individual performance of each team member and motivate them to perform even better.• Conducting fair and effective employee appraisals for my team (2012-13 onwards). • Implementing new initiatives.• Mentoring and training up junior and new staff.• Monitoring & reporting on standards & performance targets.• Organize training workshops to improve the performance of the members who are lagging behind in terms of performance.• Arranging & chairing monthly team meetings, focusing on targets & achievements.• Involved in the recruitment of new staff.• Praise team members and creates a positive working environment.• Ensuring all administrative and IT records are entered and updated correctly.• Providing prompt and accurate information on individual performance. Show less

  • Team Manager

    Aug 2014 - Apr 2017

  • Senior Customer Service Associate

    Apr 2011 - Jul 2014

  • Customer Associate

    Dec 2008 - Mar 2011
• 

  Amazon India

  May 2017 - Jan 2018

  Catalog Manager
• 

  Amazon.com

  Jan 2018 - Feb 2020

  Manager Catalog
• 

  Amazon Web Services (AWS)

  Feb 2020 - Oct 2022

  Customer Service Team Manager
• 

  Amazon Web Services (AWS)

  Oct 2022 - now

  Operations Manager