
Morne Visser
Customer Service Officer

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About me
Manager - Retail
Education

VIVO Energy training
2020 - 2020Basic Fuel Refining and Related Fuels, ISO 9001:2015 Quality Management System CertificatePetroleum refining is a technology that uses fossil fuels as raw materials and chemical catalysts as a means to achieve conversion of petroleum through once, twice, and deep processing to get a series of chemical products, which are further used as the basic raw materials for synthetic fibers, synthetic rubber, plastics, chemical fertilizers and pesticides production.ISO 9001 is defined as the international standard that specifies requirements for a quality management system (QMS)… Show more Petroleum refining is a technology that uses fossil fuels as raw materials and chemical catalysts as a means to achieve conversion of petroleum through once, twice, and deep processing to get a series of chemical products, which are further used as the basic raw materials for synthetic fibers, synthetic rubber, plastics, chemical fertilizers and pesticides production.ISO 9001 is defined as the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. Show less

Vivo Energy
2020 - 2020Introduction to Risk-Based Process Safety ManagementIntroduction to Risk-Based Process Safety Management, HSSQ management

Vivo Energy training
2020 - 2020An Overview of Integrated Business Planning (IBP); Sales Excellence in Direct ChannelBusiness plannng ProcessSales - B2C, B2B

VIVO Energy
2017 - 2019Professional Territory Manager accreditation Sales, Distribution, and Marketing Operations, General1. MANAGE SITE OPERATING STANDARDS AND PROCESSES2. UNDERSTAND & APPLY RETAIL ECONOMICS3. RECRUIT, SELECT AND DEVELOP RETAIL PEOPLE4. MANAGE RELATIONSHIPS WITH RETAILERS5. MANAGE SITE PERFORMANCE AND ADMINISTRATION6. MANAGE RETAIL PRICING EXECUTION7. UNDERSTAND & APPLY RETAILING PRINCIPLES ANDPROCESSES8. UNDERSTAND & APPLY RETAIL HSSE STANDARDS

Vivo Energy
2018 - 2018Certificate Lubricants management
VIVO Energy
2017 - 2018LEAD Certificate Personal and Business leadership Programme - Presented by Charl Weideman Concierge Consulting LEAD ProgrammeLEAD Program- focusing on enhancing Personal and Business leadership.

Southern Business School
2014 - 2015Certificate in Management - Project Management-Commercial Law, -Business Communication, --Management Practice, -Human Resource Management, -Project Management.

TorqueIT
2014 - 2014Microsoft Office TrainingMicrosoft Office Training

Swakopmund Secondary School
1995 - 1997Grade 12 Business field: economics, accounting, business managementActivities and Societies: Rugby and athletics Business Field

STADIO Higher Education
2021 - 2025Bachelor of Business Administration (BBA) Project Management1 Year Certificate in Project Management.Busy with BBA majoring in Project Management.

Udemy Alumni
2020 - 2020SolarThe complete solar energy course.
Experience

Edcon
Aug 1998 - Dec 2001Customer Service OfficerDealing with customer queries, cash office reconciliation, new account openings. Managing customer service office.

Travelled and worked in Europe
Jan 2002 - Dec 2005Working holidayWorking holiday in Europe,and travelling.

Visser Insurance Brokers
Jan 2006 - Jan 2007Insurance Broker-Selling and Marketing of insurance products. -Administration, -Client service -Financial advice.

SMC Brands (CA Holdings)
Feb 2007 - Dec 2009Sales And Marketing Representative-Sales, Marketing , Distribution and Promotion of Diageo products in Erongo Region. -Key Account Management, -Customer Relationship Management, -Business Development.-Provide recommendations on pricing to ensure growth is delivered and profitability is maximized.-Implement regional promotions in relation to the segmental channel management process.-Route To Market Planning-Management and presentation of category performance, trends and growth opportunities-Use of market insights and analytics to maximise sales and profit Show less

British American Tobacco
Jan 2010 - Aug 2017Trade Marketing and Distribution Executive-Ensure distribution is maximized across all accounts -Key account management -Customer Relationship management, -Direct and guide two distribution reps and one sales rep. -Remodeled, and refined 3rd party distributor network and relationships to implement market strategy by brand and deliver the appropriate RTM (route to market) and distribution footprint.-Sell in of new products and plan-o-gram implementations
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VIVO ENERGY (Shell licensee in Africa)
Aug 2017 - Nov 2024Territory Business Manager-Deliver the agreed sales and operational targets for a cluster of sites including convenience stores (sales, margin, costs etc).-Maximize site integrated site profitability and performance-Manage the interface with retailers at site level and support them in achieving targets-Ensure the implementation of the customer value proposition-Manage trade debtors at site level-Promote HSSE standards compliance at each site-Promote retailers and staff quality and competencies-Implementation of on-site promotions-Assure site by site compliance on defined plans and controls for credit, guarantees and contracts. -Manage the retail sites to achieve market and financial results as agreed whilst improving operational excellence and customer service standards.-Manage the retail business within his area in a professional way adding value to both the company and the retailers.-Cross Functional-B2B and B2C sales Show less

BACHMUS
Nov 2024 - nowManager - Retail-Responsible for Bachmus/Caltex Retail Growth and Profitablity-Responsible for the overall customer experience on the Bachmus/Caltex forecourt-Maximizing of sales development potential for the retail business-Managing and maintaining positive retailer relationship for the benefit of a retailer and Bachmus/Caltex-Ensuring that retailers actions do support Bachmus/Caltex reputation -Ensure that all retailers implement all areas of compliance (HSSEQ) standards, contracts and performance manuals-Ensure there is a healthy retail network growth and that the future growth prospects are identified.-Ensure that the retailer trains and develops their staff and understands the importance of people delivering the customer commitment/offer-credit management of all retail sites Show less
Licenses & Certifications
- View certificate

Fundamentals of Digital Marketing
Google Digital GarageOct 2021
Volunteer Experience
Chairperson
Issued by Vikings Rugby Club on Jan 2017
Associated with Morne VisserTeam Liaison
Issued by South African Rugby Union (SA Rugby) on Nov 2016
Associated with Morne Visser
Languages
- enEnglish
- afAfrikaans
- geGerman
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