Dustin Parsons

Experience

• 

  Berkeley Electric Cooperative

  May 2017 - Aug 2017

  Groundskeeper

  Ensured grounds was kept and held at a spectacular level and helped around with other activities and chores as needed. Was put in charge of other interns during the absence of the supervisor.

• 

  Home Telecom

  Jun 2019 - now

  Increased ARPU and NPS by 10% through comprehensive analysis of customer online experiences.Led the implementation and maintenance of new customer-facing equipment, enhancing user satisfactionStreamlined technical processes, resulting in a 15% improvement in operational efficiency. Boosted customer base by 18% over three years by developing innovative promotional strategies.Enhanced product appeal and market penetration, contributing to a 12% annual growth revenue.Collaborated with cross-functional teams to introduce new products, improving market competitiveness. Installed and configured internet, cable, and security systems, achieving a 98% customer satisfaction rate.Trained customers on product usage, fostering positive relationships and repeat business.Implemented best practices in installations, reducing service call-backs by 20%

  • Product Marketing Technical Coordinator

    Oct 2023 - now

  • Product Marketing Representative

    Jun 2020 - Oct 2023

  • Installer Repairman

    Jun 2019 - Jun 2020