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Rajwinder Kaur

Rajwinder Kaur

Technical Support Consultant

Followers of Rajwinder Kaur145 followers
location of Rajwinder KaurMoncton, New Brunswick, Canada

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  • Timeline

  • About me

    Data Analyst loading ⫸ Power BI, Excel ⫸ I strive to make data more human and passionate about extracting business insights from big data.

  • Education

    • Centennial College

      2019 - 2020
      Software engineering technology Software engineer 4.09

      • Courses include: Java, Java EE, Spring Boot, Mobile Applications, C#, ASP .Net Framework, Angular Js, Database Management, Computer Networking.• Worked on software projects: 1. “NEARLY NEW” project developed in Java and MongoDB was used as a database to handle data operations. 2. “IS IT RAINING” an Android App developed to check the weather of the current location and guide the user according to the current weather of specific location.

    • Amritsar College of Engg. & Tech, Amritsar

      2013 - 2016
      Bachelor's degree Computer Engineering 80%

    • Baba Hira Singh Bhattal Institute of Engg. & Technology, Sunam

      2011 - 2013
      High School Diploma Computer Engineering 85%

  • Experience

    • Rogers Communications

      Feb 2023 - now
      Technical Support Consultant

      • Interacting with customers via telephone providing first level technical support and representing theRogers Ignite brand with pride.• Passionately providing technical support and build a rapport with a variety of customers and theirchanging technical requirements.• Handle inquiries about repair, replacement, technical problem resolution and connectivity.• Analyze issues associated with equipment and/or mobile devices and/or associated desktop software.• Troubleshooting, escalating and resolving technical scenarios related to account provisioning, devicefunctionality, device configuration, application support, software downloads, network connectivity andvendor issues.• Completing accurate transactions with a sense of urgency and an eye for detail.• Taking accountability to solve issues from beginning to end.• Receiving and incorporate constructive feedback to improve personal and business performance. Show less

  • Licenses & Certifications

    • Excel: Mother of Business Intelligence

      Codebasics
      Jul 2023
      View certificate certificate

    • Analyzing and Visualizing Data with Microsoft Power BI

      Codebasics
      Oct 2023