Ioanna Basioti

Experience

• 

  Eurobank EFG

  Jun 2005 - Jul 2005

  Retail Banking Agent

  Internship Position

• 

  MetLife Alico

  Oct 2007 - Jul 2008

  • Ensure customer satisfaction, inform clients about new products based on their needs and preferences and deal with their enquiries and their complaints• Cooperate with Insurance Agents to facilitate their duties and resolve any administrative problems• Communicate with the Headquarters regarding new procedures and new insurance programs• Receipt of customer payments for their insurance premiums and daily cash receipt reconsiliation • Refund the medical expenses of customers based on the terms of their collective health insurance contracts• Cooperate with the representatives of the insured companies regarding the contracts for the insurance programs of their employees• Communicate with the employees of the insured companies to inform them about their coverage percentages and their privileges

  • Administrator in Direct Sales Force Department

    Mar 2008 - Jul 2008

  • Agent in the Department of Group Compensations

    Oct 2007 - Feb 2008
• 

  Warnaco

  Dec 2009 - Jul 2011

  Credit Controller

  • Decide on the credibility of new customers based on the financial credit agency reports• Control the credit and the order releasing process of customers based on their payment behavior• Handle and allocate payments in different currencies• Investigate payment discrepancies in cooperation with sales and customer service• Assist with GL Accounts reconciliation and month end closing Procedures

• 

  LyondellBasell

  Jul 2011 - now

  • Partner with the Director of Global Shared Services and the VP, Finance Strategy and Transformation to evaluate all AR activities globally and form a Global team under centralized leadership. • Review all AR activities such as Billing, Cash application, Sales Rebates and third party agent commissions globally to assure compliance with AR guidelines.• Standardize policies and procedures globally to enable automation in order to maximize overall efficiency and create added value by improving current processes in order to limit the business unit’s risk due to late cash application, corrections of invoices and rebates issuances.• Manage my direct and indirect reports and coach them on reaching the goals to ensure top class Performance while developing their skills to further support them in their next career steps.• Present AR results and overall global KPIs and partner with Internal stakeholder to drive KPI improvements. Show less • Coach and guide direct and indirect reports to develop a problem solving attitude and goal orientation• Lead the SAP integration of Aschulman after M&A activity and drive process alignment and optimization• Evaluate the credibility and financial strength of customer’s financial statements based on credit scoring models and ratio analysis and handle order release process• Monitor recent business, political and economic developments so as to provide recommendations on senior management and re-evaluate credit policies and procedures.• Lead of SAP projects for external automation, SAP super user Show less • Evaluate the credibility and financial strength of customers and suppliers based on their financial figures through scoring model and ratio analysis• Perform the periodic credit review analysis based on the risk category and the business needs• Follow up on the payment performance of customers so as to handle the order releasing process• Coordinate with the collections team to ensure on time collection of Receivables and cooperate with Sales team so as to maximize sales growth while minimizing credit risks• Lead of the SAP project for the implementation of new credit module, FSCM (Financial Supply Chain Management), SAP super user• Assist in treasury reporting (cash forecast) and in month and year end reconciliation procedures Show less

  • Senior Global AR Manager

    Oct 2020 - now

  • Credit Risk Manager

    Jul 2017 - Oct 2020

  • Credit Analyst

    Jul 2011 - Jul 2017