Jemaimah Tolentino

Experience

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  Freelance Footware

  Jan 2020 - Nov 2021

  Retail Assistant

  - Proficiently processed sales transactions using POS systems, managing diverse payment methods and issuing receipts.- Maintained an extensive product knowledge base, enabling effective customer engagement and recommendations.- Played a pivotal role in enhancing store appeal through well-organized displays and compelling promotional setups.- Collaborated seamlessly with colleagues, achieving sales targets, optimizing stock levels, and streamlining store operations.- Handled customer inquiries and concerns with professionalism, ensuring prompt resolutions that satisfied both customers and company standards.- Ensured store tidiness and orderliness, guaranteeing stocked and accurately labeled shelves for a seamless shopping experience.- Thrived in dynamic retail settings, showcasing exceptional multitasking skills and an unwavering commitment to service excellence.- Earned accolades from customers for exceptional communication, amiable demeanor, and exceeding service expectations.- Demonstrated consistent adherence to company policies, procedures, and security protocols.- Actively contributed to team training, elevating product knowledge and honing customer service proficiency. Show less

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  MIMCO

  Nov 2020 - Jan 2021

  Retail Assistant

  - Provided personalised and stylish customer assistance, showcasing product knowledge and recommendations.- Efficiently managed sales transactions, ensuring seamless payment processing.-Assisted in creating captivating visual merchandising displays that aligned with brand aesthetics.- Addressed customer inquiries and concerns promptly, maintaining a positive shopping experience.- Actively promoted mid-luxury fashion items, including special offers and complementary pieces.- Ensured store ambiance through meticulous tidiness and arrangement of products.-Handled returns and exchanges, focusing on customer satisfaction while adhering to policies.- Collaborated with colleagues to achieve sales goals and maintain store operations.- Demonstrated vigilance in security measures to prevent theft and losses.- Participated in product training sessions to remain updated on fashion trends and collections.- Upheld professionalism, embodying the refined image of the brand.- Shared expertise and contributed to new team member training. Show less

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  Justice Action

  Jan 2021 - Jul 2021

  Mental Health Intern

  - Conducted in-depth research on mental health and criminology, analysing various data sources to contribute to project goals.- Assisted in gathering and organizing qualitative and quantitative data for ongoing research cases.- Collaborated on drafting detailed reports and summaries based on research findings.- Analyzed research data using software tools and statistical methods to draw meaningful insights.- Participated in interviews and discussions, transcribing and analyzing responses for qualitative research.- Examined specific criminal cases with mental health considerations, identifying key factors and implications.- Contributed to the review of existing mental health and criminal justice policies.- Engaged with multidisciplinary teams to integrate diverse perspectives.- Upheld ethical standards in research and data collection.- Maintained accurate records, organized research materials, and documented processes.- Actively participated in training sessions to enhance knowledge.- Engaged in community outreach initiatives, providing mental health resources to the community. Show less

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  GLASSONS LTD

  Dec 2021 - now

  Retail Assistant

  - Demonstrated proficiency in accurately processing sales transactions using POS systems, including handling various payment methods and providing receipts.- Consistently maintained a deep understanding of product offerings, enabling effective customer engagement and recommendations.- Collaborated seamlessly with fellow team members to achieve sales targets, facilitate stock replenishment, and ensure efficient store operations.- Handled customer inquiries and concerns with professionalism and empathy, consistently working to resolve issues to the satisfaction of both customers and the company.- Maintained store cleanliness and organisation, ensuring shelves were well-stocked, tagged accurately, and aisles were clear for a seamless shopping experience.- Adapted to fast-paced and dynamic retail environments, demonstrating strong multitasking abilities and a commitment to delivering service excellence.- Received positive feedback from customers for outstanding communication skills, friendly demeanor, and willingness to go the extra mile to meet their needs.- Exhibited a strong work ethic, consistently adhering to company policies, procedures, and security protocols.- Contributed to team training sessions, enhancing product knowledge and refining customer service skills.- Successfully managed stock organisation and levels.- Supervised stockroom organisation initiatives, enhancing accessibility.- Utilised inventory tracking systems to monitor stock movements, promptly identifying trends and making data-driven decisions. Show less

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  Employsure

  Nov 2022 - now

  Employee Relations Advisor

  - Advising on employee relations issues, such as conflicts, grievances, and disciplinary actions.- Ensuring compliance with labor laws and regulations and staying up-to-date with changes in employment legislation- Facilitating new employee onboarding for seamless integration- Overseeing performance appraisals and aiding improvement plans- Managing HR records and ensuring data accuracy in the system.- Handling HR administrative tasks, including contracts and benefits processing- Assisting in the development and maintenance of HR policies, employee handbooks, and company procedures- Coordinating with HR team and departments to achieve organizational goals.- Providing support and advice to managers on talent management and succession planning- Handling employee inquiries and requests related to HR matters.- Assessing job seekers' skills, qualifications, and work experience- Providing interview coaching and mock practice to optimise performance- Conducting diverse employee training on compliance, ethics, and professional development. Show less