Anindya Samanta

Experience

• 

  Infotronix Channel

  Sept 2003 - Oct 2006

  as a Facility Management Engineer (FME) and posted at Wipro Technologies Kolkata Development Center working as a L2 Engineer in Desktop Support supporting Wipro Technologies and Wipro BPO and also acting as a Shift Manager; where I have to manage a team of engineers and look after all operational escalations, working in 24*7 shift rotation systems. Experience includes customer communication and support, user training, ISO documentation, vendor coordination and team management to ensure maximum uptime and customer satisfaction .Also maintaining IT security standard of ISO 27001 and IT Management framework of ISO 20000.Scope of Work:The scope of work includes Installation, Configuration and Maintenance of Servers, Desktops and Laptops of different vendors.Fault finding, troubleshooting and fine-tuning of servers.Patch management through Windows Software Update Service (SUS).Maintaining multiple antivirus servers for ODC projects as well as central anti virus server.Installation, Configuration and Maintenance of Symantec Antivirus Server (NAV) and updating and scheduling for scanning the entire network to protect from virus.Installation, configuration and administration of project ISA servers.Providing remote support to end users through Net Meeting. Show less Team member of nation wide Symantec Antivirus roll-out project in ITC Limited. Symantec Antivirus Corporate Edition 8.0 incorporated with Symantec Firewall is rolled out in ITC across the location. ITC is the first client to buy this version of Symantec Product. Total client base of this project includes 185 servers and 5000 clients in 9 Divisions of ITC across the nationScope of Work:The scope of work includes Installation and Configuration of NAV Servers on Windows 2000 Server.Installation of NAV in clients through customized package.Implementing Symantec Firewall.Firewall Policy creation and Trouble shooting different firewall related issue. Show less Windows2000 Server installation and configuration making the environment to connect with server, Configured each work stations in such a way that every users has their own profiles to access their respective areas along with user level controls and security. This project includes 66 locations across Kolkata and West Bengal.Scope of Work:The scope of work includes Installation and Configuration of Windows 2000 Server on Wipro Net Power Server.Configuration of Active Directory.Assigning user permission.Implementing Disk QuotaFirewall Policy creation and Trouble shooting different firewall related issue. Show less

  • System Engineer @ Wipro Technologies

    Sept 2004 - Oct 2006

  • System Engineer

    Jul 2003 - Sept 2004

  • Project Team Member @ ITC Limited

    Jan 2004 - Jul 2004

  • Automation @ Allahabad Bank

    Sept 2003 - Dec 2003
• 

  Wipro Infotech

  Oct 2006 - Apr 2012

  Managing 24*7 Datacenter Operations for West Bengal State Data Center one of the prestigious account in east. WBSDC is having the state of art Datacenter Infrastructure and providing DC Hosting environment for other line departments. In the Scope of Operations management managing workforce of 22 engineers providing seamless support towards DC Operations and process implementation following ISO20K framework. Scope of Work:Performing as an Operations Manager and looking after Datacenter Operations at West Bengal State Data Center.Implementation of CA ServiceDesk 12.5 for tracking helpdesk performance.Implementation of CA SystemEdge for real time monitoring of IT infrastructure.Implementation of CA eHealth for historical performance analysis of IT infrastructure.Implementation of Symantec Endpoint Security as antivirus solution.Implementation of ISO20K and documentation following ISO20K framework.Co-Ordination with peers and driving team towards providing desired level of support as well upscale and upgrade internal resource to achieve their career goal. Co-ordination with vendors and other stake holders for seamless performance of DCO and managing 99.8% uptime. Show less Managing 24*7 Datacenter Operations for SREI Sahaj e-Village Ltd. one of the prestigious account in east. SREI Sahaj is having the state of art Datacenter Infrastructure and catering service to more than 20,000 remote client. In the Scope of Operations management managing workforce of 16 engineers providing seamless support towards DC Operations and process implementation following ISO20K framework.Scope of Work:Performing as an Operations Manager and looking after Datacenter Operations at SREI Sahaj e-Village Ltd.Implementation of ManageEngine ServiceDesk Plus V 7.6.0 for helpdesk management.Process implementation and documentation following ISO20K framework.Co-Ordination with peers and driving team towards process excellence. Show less as an on-site Operations Manager and looking after IT infrastructure support at HPL as well as Service Delivery and process implementation in line with ISO 20000 following ITIL V3 guidelines. In the Scope of Operations management managing workforce of 30 engineers providing 24*7 support to 1500 HPL employees across 6 locations in the country. Also looking after transition for Remote IT infrastructure Support in co-ordination with remote support team based out at GSMC Wipro facility at Mysore.Scope of Work:Performing as an Operations Manager and looking after IT-Operations at Haldia Petrochemicals Ltd across country.Implementation of eHelpline Servicedesk tool at HPL for helpdesk management.Implementation of SiteScope Tool for real time monitoring and performance reporting of HPL IT infrastructure.Transitioned Data Center Support and Network Management from onsite to remote support from Global Service Management Centre (GSMC) Mysore.Implementation and documentation following ISO20K framework.Managing Operational and technical escalations.Driving Team for new implementations through project management approach.Vendor Management and co-ordination.Co-Ordination with peers and driving team towards providing desired level of support as well upscale and upgrade internal resource to achieve their career goal. Show less In my previous assignment I was posted at Wipro Technologies, Kolkata Development Center as a Site in Charge. Active team member of "Information Technology Management Group" internal support team for Wipro Technologies providing IT Operational support toward entire Wiproites in the campus. As a Site in Charge managing a team of 15 engineers and catering support towards more than 1500 User. Scope of Work:Performing as an IT-Manager and looking after IT-Operations at Kolkata Development Center.Owner of incident management and managing Service desk for entire eastern region comprising of 8 locations; Implementation of Norton Ghost for desktop OS standardization and time efficient desktop imaging.Facing internal and external audits and closing the audit observation.Managing Operational escalations as well as technical escalations.Maintaining multiple antivirus servers for ODC projects as well as central antivirus server.Installation, Configuration and Maintenance of Symantec Antivirus Server (NAV) and updating and scheduling for scanning the entire network to protect from virus.Installation, configuration and administration of project ISA servers.Driving Team for new implementations through project management approach.Vendor Management and co-ordination.Co-Ordination with peers and driving team towards providing desired level of support as well upscale and upgrade internal resource to achieve their career goal. Show less

  • Project Management @ West Bengal State Data Center

    Mar 2011 - Apr 2012

  • Project Management @ IFB Industries Ltd

    Apr 2010 - Jun 2011

  • IT Operations Management @ SREI SAHAJ e-Villege Ltd

    Dec 2009 - Apr 2010

  • IT Operations Management @ Haldia Petrochemicals Ltd

    Apr 2008 - Dec 2009

  • Team Lead @ Wipro Technologies

    Oct 2006 - Mar 2008
• 

  Accenture

  Apr 2012 - now

  Manage IT Operations for one of the largest cement manufacturing company. • Transitioning of services from Onsite to Offshore Service delivery team.• Process documentation for various Service Management processes.• SLA Management for the account. • Monthly/Weekly reporting to the client is based upon the metrics committed in the contract.• Liaise with all internal service delivery teams to ensure consistent high level of service • Manage and drive all services through adoption and implementation of ISO 20K framework following ITIL guidelines. • Leading the Service Desk and part of service delivery in scope of Service Management.• SLA Management and reporting.• Owning Management reporting.• Presenting the client and client team with the operational and other challenges from time to time.• Formulation and working with client and client team on freezing the ITIL processes.• Transitioning the new processes with sustenance / run delivery. Managing managed services support under scope of Service Management. Preparing and maintaining various management report. Coordinating with various technical tower to ensure seamless support to customer.

  • Operations Manager

    Mar 2019 - now

  • Service Management Lead

    May 2015 - Mar 2019

  • Service Desk Manager

    Oct 2013 - Apr 2015

  • Service Management

    Apr 2012 - Sept 2013