Christopher Rowe

Experience

• 

  Guilford Tech Community College

  Aug 2001 - Sept 2007

  Oversee day-to-day functions of network administration, including all network infrastructure (routers and switches), firewall administration, VPN, email/DNS server(s)Troubleshoot and remediate network problemsExtensive project planning for network upgrades, including PCI Security compliance and 100mb to desktop initiative.Responsible for research and recommendation to MIS director of network equipment purchasesRedesigned network infrastructure. Design was first comprehensive plan for GTCC since the proliferation of Internet-connectivity in mid- to late-:Following the PDIOO method for network designResearch and recommendation of equipment, primarily Cisco 3560 switches, upgrading from network that included 30+ hubs and 15+ unmanaged 10/100 mb switches.Design of IP and VLAN scheme for 20+ buildings on Jamestown campusCreated standard switch configuration, extensively based on Cisco Best Practices and NSA's Cisco IOS Switch Configuration Guide, available at: http://www.nsa.gov/snac/Tailored switch configurations to individual switches; configured tested, and installed switches.Built nearly completely redundant infrastructure with multiple trunk links between core and access level (using EtherChannel)Installation included attachment of fiber and copper cable runs, assignment of VLANs, configuration of workstations.Test and monitor equipment, troubleshoot individual issues as they aroseInstalled internal DNS server to provide caching for Internet. Previously all DNS queries were directed to the ISP name servers.Installed network management server using SNMP with MRTG software. Monitored various MIB objects, such as bandwidth, CPU cycles, memory usage, etcRoutinely opened TAC cases and worked with TAC engineers to resolve network problems. Show less Prep, lecture and administer labs for variety of classes, including teaching skills based on following certification areas: CompTIA (A+, Network+, Server+, Security+), Microsoft (Server, Network Infrastructure) and Cisco (CCNA, CCDA, CCNP, CCSP), structured cabling.; Implemented a "security as you go" philosophy to instruction, raising student awareness of security issues as they learned about general network theory and configurationSupervise/maintain 2 labs (PCs, servers, routers, switches)Supervise department hardware supplies/equipment purchasesServe on Institutional Effectiveness Council, which debates and plans school-wide objectives, including spending priorities for the following year.Served on Technology Committee, which prioritizes big-ticket technology spending priorities for the upcoming year.Served as GTCC rep for state-wide Curriculum Improvement Project on IT technology curriculumComprise, serve as secretary for TNET Advisory Committee, organized to provide direct guidance from local industry officialsCisco Academy certified instructor for CCNA, CCNP, IT Essentials I and II, Fundamentals of Network Security, Fundamentals of WirelessImplemented job-shadowing requirements for students to explore "day on the job" with industry Specify purchases and design requirements for TNET lab at new TEC building on Greensboro campus; includes specifications for next-generation of lab equipment (routers, switches, VoIP, security) and software (Linux, VMWare, etc.)Provide documentation for various parameters of the job (i.e. grant funding, travel, purchases, etc.) Show less

  • Network Administrator

    Aug 2005 - Sept 2007

  • Assistant Professor

    Aug 2001 - Aug 2005
• 

  Elon University

  Sept 2007 - Dec 2011

  Network Support Specialist

  Support ~350 access-layer switches (Catalyst 3500, 2950, 3560, 3750)Support remote campus LAN (Law School) and monitor MetroE connectionMonitor and Support five core 6500 series switchesMonitor Cisco ASA firewalls, including troubleshooting static rulesMonitor and troubleshoot IPSec VPN connections through ASA point-to-point and individual software client connectionsManage Cisco Unified Wireless System w/ ~450 LWAPs (1200s, 1131s, 1142s)Perform wireless site surveys and make recommendations for improvements based on these surveys. Review new construction floor plans for WAP placement.Manage video conferencing system, including H.323 gatekeeper, Cisco IPVC-354-MCU, Tandberg 1000 MXP end pointsConfigure AAA authentication on network devices; troubleshoot authentication problems on Cisco ACSEnsure disaster recovery through configuration archive.Create and maintain documentation of Elon network, including topology, equipment identification (Serial#s, Mac/IP addresses, etc.)Coordinate SMARTnet contract renewal w/ Cisco partnerTechnical adviser for PCI Compliance committee. Monitor, review and coordinate remediation from external scans. Analyze technical systems for compliance. Show less

• 

  SMS Systems Maintenance Services

  Jan 2012 - Oct 2012

  Sr Network Engineer
• 

  American Express

  Jan 2013 - now

  Network Operations Center Engineer

  Provide support for global American Express network. On-site network support for company primary global data centerSupported equipment includes Cisco Nexus environment, F5 load balancer, etc. Supported topologies include traditional core-distribution-access, standalone spine-and-leaf, Cisco ACISupport F5 BigIP LTM and GTM platforms.Join technical bridge calls to troubleshoot network and application issues. Extensive experience with protocol analysis, including tcpdump and Wireshark.Provide technical training and documentation of Wireshark and protocol analysis to various teams.Serve as software owner for internal distribution of Wireshark, including testing and recommending WS versions, approving requests for internal Wireshark usage, assisting users with installation problems. Show less