Carla Cooper

Experience

• 

  Delta Air Lines

  Sept 1990 - Jan 2006

  Flight Attendant
• 

  Zenith LaborNet

  Oct 2007 - May 2010

  Accounts Payable
• 

  CSM Bakery Products

  Apr 2010 - Jan 2013

  Customer Service Representative
• 

  Roadtex Transportation

  Jan 2013 - Nov 2014

  Internal Sales Support
• 

  Zenith LaborNet, Inc.

  Nov 2014 - Jun 2017

  Project Manager Special Ops

  Managed retail installations including estimates, contracting labor, invoicing, and cost analysis. Coordinated business process and information flow between Project Managers, field personnel, Sales staff, clients, and sub-contractors.

• 

  Dobla

  Sept 2017 - Jul 2021

  Managed top tier accounts on special projects and reporting. A point of contact for data accuracy. Active participation on leadership team and worked cross-departmentally to improve processes, annual SKU evaluation, develop web order entry portal, and departmental and company process flow. Supervised a team of Customer Support Representatives. Monitored and improved processes and developed SAP standard operating procedures. Restructured Customer Support operating environment with emphasis on improving efficiency, decreasing issues with financial impact, and increasing customer satisfaction.

  • Customer Support Manager

    Feb 2019 - Jul 2021

  • Customer Support Supervisor

    Jan 2018 - Feb 2019

  • Customer Service Representative

    Sept 2017 - Jan 2018
• 

  Heartland

  Jan 2022 - Jul 2022

  Relationship Manager
• 

  Costco Wholesale

  Oct 2022 - Oct 2023

  Member Experience
• 

  Ronald Blue Trust

  Oct 2023 - now

  Client Service Associate