Jaqueline P.

Experience

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  Sports Experts, Montreal, CANADA

  Mar 1989 - Apr 1991

  Sales Associate Management in Training

  Attended the organized clinics in order to update my knowledge of the merchandiseAssured the customers’ best satisfaction guaranteeOpened and closed the storeKept the store clean, organized and appealing Demonstrated a courteous and polite demeanorMade end of season inventory, placed orders and watched out for shoplifters

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  Sears Canada

  Apr 1991 - May 1992

  Data Collection Specialist

  Greeted callers and maintained professional conversations • Performed customer verification to ensure information is accurate• Kept confidentiality to maximum security• Guided customers in understanding how their orders were processed • Presented the customers with specials and new arrivals • Directed customers on how to place and trace their orders should they choose to do so• Maintained appropriate communication in order to have accurate deliveries of their orders• Achieved title of most polite employee in less than one year• Always smiled even on the phone• Kept the working space clean and organized Show less

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  Sears Customer Care Network

  May 1992 - Aug 1995

  Customer Service Specialist

  Greeted customers in the most professional manner• Assured the data is well entered in the computer• Made sure the customers understand all the information given to them• Prioritized customer satisfaction, helped clients with any credit information, error overpayment, late charges, lost credit etc. • Maintained customer confidentiality• Reported and identified possible loss of customer business to Supervisors and Upper Management• Provided documentation and/or reports to Upper Management • Professionally answered all customer questions as accurately as possible • Helped fill out credit reports or credit card applications • Kept a smile even on the phone• Kept the premises clean, organized and free of clutter Show less

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  The Links at Union Vale

  Jun 2001 - Sept 2006

  Head Bartender, Assistant Manager of Banquets

  Assisted in supervising functions of up to 300 people • Helped General Manager and Food and Beverage Director with scheduling and hiring• Responsible for creating new sales techniques for the pub and the banquet facility• Directly handled food and beverage orders and inventory• Explained special event customers their menu selection options and make budget conscious choices• Maintained communication with Head Chef to report any special customer requests• Promoted a safe and efficient working environment by adhering to Country Club policies and procedures. Show less

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  Barron's Educational Series

  Sept 2001 - May 2011

  Per-Diem Sales Assistant

  Over 10 years experience as per-diem work in the education market assisting in exhibits, trade shows, public events and school cold calls. I have met and greeted prospects, set-up displays to maximum presentation potential, educated and informed clients about Barron’s Books, set up appointments and inquired about possible new material needed to supplement curriculum.

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  Trata Estiatorio

  May 2007 - Oct 2011

  Head Bartender

  Provided in depth instruction on customer service and pouring for profits• Supervised and scheduled bartenders and servers• Responsible for inventory, stocking, ordering and sanitation of bar • Reported all incidents, irregularities, unsafe conditions, equipment/computer issues to supervisor• Earned the highest customer base retention in 10 years• Increased sales by 50% by strategically upselling complementary items

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  Barbounia

  Jun 2007 - Sept 2008

  Bartender Specialist

  Increased customer retention by 19%, from 72% to 91%. Increased sales by 50%, utilizing persuasion/mediation skills. Proactive planning of daily events led to notable increase in morale in all departments. Created customer satisfaction survey, drastically reducing potential problems.

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  Adams Fairacre Farms

  Oct 2011 - May 2012

  Cheesemonger

  Trained in proper cutting, knife skills, wrapping and labeling. Helped and improved cheese and related items in display. Cared for the cheeses. • Maintained quality control of cheeses and related items in display and in walk-in cooler.• Adhered to excellent customer service. • Acquired intermediate to advanced cheese knowledge through ongoing training and previous hospitality experiences. Adhered to department dress codes - logo sweatshirt and cap, hair in ponytail, foodservice shirt or chef coat and foodservice gloves• Demonstrated enthusiasm to assist co-workers and/or to accept additional assignments to support the department's efficiency as observed by the supervisor• Worked with Store Management to promote items in weekly newsletter • Implemented cross selling. Held active in - store demos pairing cheeses with a different food and beverage items Show less

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  UniFirst Corporation

  Apr 2012 - Dec 2015

  Senior Sales Consultant

  Responsible for new business sales, territory management and development • Suggested alternative items/services to supplement current program all the while increasing the value of their program • Confirmed implementation schedule and provided with key players contact sheet• Proved to have a sympathetic, courteous and diplomatic attitude• Professionally handled customer issues when they arose and involved appropriate supervisor when needed • Achieved highest customer service standard• Consistently identified sources of business and maintained high productivity and standards• Received sales certification SABER program as well as ongoing sales training which include but not limited to tactics for building strategic rapport, territory organization planning, split decision strategies, prospecting, appointments setting, and presentation skills• Salvaged previously languished accounts• Facilitated ease of transition through our Service Implementation Schedule and “Do it Right the First Time” motto Show less

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  Shadows on the Hudson - Bonura Hospitality

  Oct 2012 - May 2014

  Bartender

  Bartender for high – volume upscale club during busy weekend shifts. • Balanced cash receipts.• Attempted to limit problems and liability related to customers' excessive drinking• Demonstrated in using tact, sensitivity and sound judgment at all times • Responsible for inventory, stocking, ordering and sanitation of bar• Demonstrated ability to tolerate people with high emotional and temperament status• Responded in a timely courteous manner to customer requests, questions, issues• Increased customer retention by 20%• Obtained the reputation of being the go-to Customer Service Specialist when issues arose Show less

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  Kiwanis International

  Nov 2021 - now

  President- Kiwanis of Dutchess County Christian Churches