Chamodi Perera

Experience

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  Call Lanka Telecom (Pvt) Ltd

  Dec 2021 - Jan 2022

  Workshop Trainee Assistant

  Worked project:•Replacing PABX system in main post office Colombo.Workshop trainee experience:•Hand on experience in troubleshooting & repairing NVR, DVR, analog & IP cameras.•Hand on experience in soldering PCB electronic board.

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  Dialog Axiata PLC

  Jan 2022 - Jan 2023

  Intern - Enterprise Technology

  Worked under several projects:•Voice solutions – PABX Solution with SIP technology (NGN SIP Trunk) according to CX requirement, 3CX contact center solution.•Fiber project to Provide fiber connections to schools island widely – Measured the indicative fiber distances to the school locations from existing fiber lines using google earth software & calculate the indicative fiber costs.•Indicative fiber project for Keells group – Calculated OSP fiber distances to customer locations from existing fiber lines and get the cost for fiber length using fiber indicative cost calculator.•SLT VLL Migration Project – Created new survey requests (NSR) to CFSS team through dialog flexi platform to do the physical survey on CLIENTS LIKE BANKS locations to check whether line of sight Microwave link located nearby.•CEB_DEMO PROJECT - Checked the mobile signal coverage (3G and 4G) for the given customer GPS locations from the coverage map using the Google Earth Software.✓Training sessions: Participated for the explanatory sessions regarding the ILL, VPN, MPLS, WI-FI, FTTX/FTTH, SDWAN, Firewall, CCTV, IoT, etc. Solutions provided by the company.✓Survey site visits: Participated in the physical surveys (LTE/ Cambium survey) carried out by the CFSS team at the customer premises for upgrade or fix problems in their networks. Show less

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  HealthRecon Connect LLC

  May 2023 - Jan 2024

  Associate

  Provides technology-enabled RCM solutions to US healthcare providers while maintaining excellent customer service standards, accuracy of process outcomes.Identify the claim denials by engaging with US insurance companies and do the relevant fixes.

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  HGC Global Communications

  Jan 2024 - now

  NOC Engineer - Voice & Messaging

  Provide mobile and fixed telecommunications services globally by managing Network Operation Center and technical support activities.✓ Three main roles: to ensure maximum possible service availability and performance, continuous monitoring of network, traffic patterns and other pre-set benchmarks and to provide support services for other Engineering and technical teams.✓ Tasks:• Provide support on network Voice and Data (A2P/SMS) elements by Fault resolution of network and customer faults in a timely and efficient manner.• Monitor the 24*7 Incoming and outgoing Voice/SMS Network traffic – Detect Illegitimate activities and take relevant actions to prevent them.• Provide support in managing customer complaints and provide assistance, report the course of action taken to the stakeholders and meet their expectations both internal and external.• Manage and handle 24*7 hotline from partners, customers and other internal team members regarding technical issues, reporting, testing and enquiries related to telecommunications services as priority.• Manage both inbound and outbound emails effectively and handle all queries related to telecom services. Show less