Chamodi Perera

Chamodi Perera

Workshop Trainee Assistant

Followers of Chamodi Perera1000 followers
location of Chamodi PereraGampaha District, Western Province, Sri Lanka

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  • Timeline

  • About me

    NOC Engineer | BSc (Hons) in Electronics & Telecommunication Engineering | BSc in Physical Science(Statistics & Computer Science) UG (UoK)

  • Education

    • CINEC Campus - Colombo International Nautical

      2019 - 2023
      BSc(Hons) in Engineering in Electronics and Telecommunication Engineering

      Activities and Societies: Member of Rotaract Club

    • Viharamahadevi Balika Vidyalaya Kiribathgoda

      2004 - 2018
      Combined Mathematics Grade 1- 13

      Activities and Societies: Former Member of media unit

    • University of Kelaniya Sri Lanka

      2020 - 2023
      Bachelor's degree in Science Statistics and Computer Science
  • Experience

    • Call Lanka Telecom (Pvt) Ltd

      Dec 2021 - Jan 2022
      Workshop Trainee Assistant

      Worked project:•Replacing PABX system in main post office Colombo.Workshop trainee experience:•Hand on experience in troubleshooting & repairing NVR, DVR, analog & IP cameras.•Hand on experience in soldering PCB electronic board.

    • Dialog Axiata PLC

      Jan 2022 - Jan 2023
      Intern - Enterprise Technology

      Worked under several projects:•Voice solutions – PABX Solution with SIP technology (NGN SIP Trunk) according to CX requirement, 3CX contact center solution.•Fiber project to Provide fiber connections to schools island widely – Measured the indicative fiber distances to the school locations from existing fiber lines using google earth software & calculate the indicative fiber costs.•Indicative fiber project for Keells group – Calculated OSP fiber distances to customer locations from existing fiber lines and get the cost for fiber length using fiber indicative cost calculator.•SLT VLL Migration Project – Created new survey requests (NSR) to CFSS team through dialog flexi platform to do the physical survey on CLIENTS LIKE BANKS locations to check whether line of sight Microwave link located nearby.•CEB_DEMO PROJECT - Checked the mobile signal coverage (3G and 4G) for the given customer GPS locations from the coverage map using the Google Earth Software.✓Training sessions: Participated for the explanatory sessions regarding the ILL, VPN, MPLS, WI-FI, FTTX/FTTH, SDWAN, Firewall, CCTV, IoT, etc. Solutions provided by the company.✓Survey site visits: Participated in the physical surveys (LTE/ Cambium survey) carried out by the CFSS team at the customer premises for upgrade or fix problems in their networks. Show less

    • HealthRecon Connect LLC

      May 2023 - Jan 2024
      Associate

      Provides technology-enabled RCM solutions to US healthcare providers while maintaining excellent customer service standards, accuracy of process outcomes.Identify the claim denials by engaging with US insurance companies and do the relevant fixes.

    • HGC Global Communications

      Jan 2024 - now
      NOC Engineer - Voice & Messaging

      Provide mobile and fixed telecommunications services globally by managing Network Operation Center and technical support activities.✓ Three main roles: to ensure maximum possible service availability and performance, continuous monitoring of network, traffic patterns and other pre-set benchmarks and to provide support services for other Engineering and technical teams.✓ Tasks:• Provide support on network Voice and Data (A2P/SMS) elements by Fault resolution of network and customer faults in a timely and efficient manner.• Monitor the 24*7 Incoming and outgoing Voice/SMS Network traffic – Detect Illegitimate activities and take relevant actions to prevent them.• Provide support in managing customer complaints and provide assistance, report the course of action taken to the stakeholders and meet their expectations both internal and external.• Manage and handle 24*7 hotline from partners, customers and other internal team members regarding technical issues, reporting, testing and enquiries related to telecommunications services as priority.• Manage both inbound and outbound emails effectively and handle all queries related to telecom services. Show less

  • Licenses & Certifications

  • Volunteer Experience

    • Member

      Issued by STEMUp Educational Foundation on Oct 2021
      STEMUp Educational FoundationAssociated with Chamodi Perera
    • Member

      Issued by AIESEC Sri Lanka on Oct 2021
      AIESEC Sri LankaAssociated with Chamodi Perera
    • Member

      Issued by Rotaract Club of CINEC on Jul 2021
      Rotaract Club of CINECAssociated with Chamodi Perera