
Alexia Askew, MHA
Office Clerk

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About me
Healthcare IT Leader | ServiceNow Certified | CAD |CSA | CIS-ITSM | Scrum Master | Innovating Patient Care through Technology
Education

Winston-Salem State University
2015 - 2018Bachelor of Science - BS Health/Health Care Administration/Management SeniorActivities and Societies: Healthcare Management Club, Eta Chapter of Epsilon Tau Sigma Honor Society, Student Aide at RAMS Know H.O.W (Healthcare on Wheels)

Franklin University
2018 - 2020Master's degree Health/Health Care Administration/Management 3.9
Experience

Lowes Foods
Mar 2013 - Mar 2016Office Clerk1. Prepared weekly cash reports and accompany documentations with sales, cash, and invoice accounting. Processed invoices and transfers, beer/wine payments, and returned checks according to policy.2. Handled and overseen activities to support cashier such as retail verification, loans, pickups, etc. Handled payroll check approval/cashing according to company policy. 3. Ensured that an accurate daily cash count was completed. Maintained the accountability standards of cashier tills and supplies needed for front end and cash office.4. Performed surprise cashier till audits, detail tape audits, and accuracy checks according to policy. Show less

CVS Pharmacy
Mar 2016 - Aug 2018Pharmacy Technician1. Demonstrates proficiency with equipment and software. Effectively communicates with patients, caregivers, team members, and third parties to ensure optimal medication management. 2. Identifies opportunities to improve processes. Collaborates with team members to achieve desired outcomes. Maintains environment that supports and respects diversity and inclusion to promote creative problem-solving.3. Supports CVS Pharmacy policies, system-wide and department initiatives, regulatory and accreditation standards, and quality/process improvement efforts. Successfully completes, in required time frames, annual competency requirements to support training and education, accreditation, and license. 4. Uphold the CVS Pharmacy team mission to ensure safe, effective, and affordable medication user in the community. Perform in a manner of consistent with the vision of CVS Pharmacy to optimize medication management across all dimensions of care. Show less

Novant Health
Jan 2018 - Apr 2018Compensation Analyst Intern1. Monitor, analyze, and recommend ongoing changes to compensation and structure, and policy to maintain desired external competitiveness, internal equity and legal compliance.2. Participate in compensation related market surveys and analyze results to assess competitiveness with market trends and determine prevailing pay rates.3. Maintains current on legislative updates affecting compensation, including wage and hour regulations. Analyzes and makes recommendation for changes to policies and pay practices.4. Assist in the evaluation of new, or revised, job descriptions and recommends salary range placement based on job evaluation, including appropriate communication and follow through of approved implementation. 5. Assists team members with the determination of pay rates for new hires, lateral transfers, promotions, demotions and other pay adjustments. Works with leaders at all levels to ensure comprehension about salary planning and other compensation related issues. Show less

Wake Forest Baptist Health
Aug 2018 - May 2019Patient Access Representative1. Interviews patients in person or by phone to obtain all required information for hospital records and billing systems. Registers or Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services according to department policies and procedures.2. Obtains patient and/or responsible party signatures on registration and issues required information to patients/ responsible party concerning Advanced Directives, Privacy, Medicare and required other compliance or consent forms.3. Verifies insurance coverage and obtains authorization for all services requiring pre-certification.4. Prepare charts and paperwork for patient visits. Places identification wristband on patient and follows hospital patient safety procedures for patient identification at all times.5. Performs clerical functions as needed, including answering phones, taking messages, chart processing, filing, faxing, etc. Assists patients with questions regarding hospitals bills including taking payments at any registration location.6. Screens patient for Medicaid, Affordable care Act or hospital sponsored financial program and provides appropriate documentation and referral. May provide bedside financial counseling and collection support by telephone for patient balances after discharge. Show less

Virginia Hospital Center
Jul 2019 - Nov 2019Patient Care Representative
UNC Health
Nov 2019 - Jul 2020Administrative Associate
Raleigh Orthopaedic Surgery Center
Jul 2020 - Jun 2021Patient Account Liaison
WakeMed
Jun 2021 - Sept 2021Patient Account Representative
Carolina Complete Health Network, Inc.
Sept 2021 - Jan 2024Sr. Provider Support Coordinator
Dec 2021 - Jan 2024Provider Support Coordinator
Sept 2021 - Dec 2021

TechBridge, Inc
Apr 2023 - Jul 2023StudentHBCU ServiceNow Cohort 2

ITech AG
Oct 2023 - nowJunior Developer
Mar 2024 - nowTechnical Analyst
Oct 2023 - Mar 2024
Licenses & Certifications

ServiceNow Certified Implementation Specialist - IT Service Management
ServiceNowDec 2023
Certified ScrumMaster (CSM)
Scrum AllianceSept 2023
ServiceNow Certified System Administrator
ServiceNowJun 2023
ServiceNow Certified Application Developer
ServiceNowMay 2024
Languages
- enEnglish
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