Ahmed Eltahan

Experience

• 

  Egyptian international company for foods

  Jan 2008 - Dec 2009

  Accounting Trainee

  Daily duties can include making income or expense entries into the accounting system. Small accounting offices might have the trainee accountant entering vendor invoices, paying bills

• 

  Etisalat Misr

  Jan 2010 - Nov 2015

  • Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff• Ensure high levels of customers satisfaction through excellent service• Complete store administration and ensure compliance with policies and procedures• Maintain outstanding store condition and visual merchandising standards• Report on buying trends, customer needs, profits etc• Propose innovative ideas to increase market share• Conduct personnel performance appraisals to assess training needs and build career paths Show less Manage retail staff, including cashiers and people working on the floor.Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Formulate pricing policies.Determine daily coupons.Ensure pricing is correct.Work on store displays.Attend trade shows to identify new products and services.Coach, counsel, recruit, train, and discipline employees.Evaluate on-the-job performance.Identify current and future trends that appeal to consumers.Ensure merchandise is clean and ready to be displayed.Approve contracts with vendors.Maintain inventory and ensure items are in stock.Keep up with fluctuating supply and demand.Analyze operating and financial statements for profitability ratios.Ensure promotions are accurate and merchandised to the company’s standards.Utilize information technology to record sales figures, for data analysis and forward planning.Ensure standards for quality, customer service and health and safety are met.Monitor local competitors.Ensure hours of operation are in compliance with local laws.Maintain store's cleanliness and health and safety measures.Organize and distribute staff schedules.Preside over staff meetings.Help retail sales staff achieve sales targets.Manage different departments within the store.Handle customer questions, complaints, and issues. Show less

  • Store Manager

    Jan 2013 - Nov 2015

  • Assistant Manager

    Jan 2012 - Jan 2013

  • Sales Executive

    Jan 2010 - Dec 2012
• 

  Du

  Jan 2016 - Jun 2017

  Assistant Manager

  • Help and advice customers using my organization’s products and services.• Handle customer's inquiries and provide solutions to their problems.• Enhancing my team capabilities and points of strength • Enhance after selling services & provide total customer satisfaction. • Maintain service level of customer experience • Directing my team to achieve monthly target • Increasing sales opportunities and handling customer complaints • Implementing sales plans

• 

  Fetchr

  Jul 2017 - Jan 2018

  Team Lead

  • Develop and maintain strong relationships with current and prospective clients• Cultivate new sales leads to establish business• Responsible for securing and maintaining new business• Provide quotes for current and prospective clients• Ability to make phone calls and spend in excess of four hours on the telephone every day• Update and maintain Logistics Management System• Perform analytical and logistics planning• Proactively identify problems and implement effective solutions• Provide follow-up customer satisfaction with clients as needed• Achieve individual, team, and company goals• Work closely with Logistics Managers to ensure customer freight is being moved efficiently• Conduct and report minimum number of sales leads set by the management and transform a minimum of those into revenue generating business. Show less

• 

  Orange

  Mar 2018 - Aug 2018

  Sales Account Manager

  • Develop a strategy the team will use to reach its goal• Provide any training that team members need• Communicate clear instructions to team members• Listen to team members' feedback • Manage the flow day to day operation• Create reports to update the company with team progress

• 

  Telecom Egypt

  Aug 2018 - now

  Call Center supervisor

  • Assist in the formulation of targets for individuals and teams• Hire and onboard new employees• Answer questions from staff and provide guidance and feedback• Anticipate escalation and take over calls when needed• Devise ways to optimize procedures and keep staff motivated• Measure performance with key metrics such as call abandonment, calls waiting etc.• Ensure adherence to policies for attendance, established procedures etc.• Keep management informed on issues and problems• Setting goals for performance and deadlines in ways that comply with company’s plans and vision• Organizing workflow and ensuring that employees understand their duties or delegated tasks• Monitoring employee productivity and providing constructive feedback and coaching Show less