John Colman

Experience

• 

  AA Ireland

  Jan 1991 - Feb 1994

  Customer Service Motor Sales & Renewals
• 

  Allianz

  Feb 1994 - Apr 2001

  Personal Injury Claims Handler, & Customer Services Rep

  I worked in Sales & Customer service in Church & General Direct (which eventually became Allianz Direct) when Church & General were taken over by Allianz. I managed the Public office in Marlborough Street with a staff of 6. In 1997 I moved into the Claims department dealing with a portfolio of Accidental Damage, Third Party and Personal Injury Claims

• 

  AXA

  Apr 2001 - now

  Managing a panel of approximately 100 External claims investigators. Responsible for quick turnaround of claims investigators reports to enable settlement handlers quickly establish liability and settle claims quicker and cost effectively. Also responsible for the tracking and monthly reconciliation of AXA Ireland's Salvage account with our dedicated Salvage agent Managing a team of 12 staff dealing with a portfolio of approx 2,000 personal injury claims.Providing exceptional customer service, while delivering high performance, cost efficient settlements. Six Sigma Practioner within AXA Insurance Ireland.2010 Six Sigma Black Belt qualifications in DMAIC, DMO, Design and Project management training Managed a high performance, target driven team to deliver high volume, low cost claims settlements. Provide a world class claims service to both customers and non customers Dealing with a high portfolio of Claims, I provided excellent customer service and delivered a high standard of cost effective claim settlements

  • Claims Investigations Logistics and Salvage Team Manager

    Apr 2015 - now

  • Personal Injury & Fleet Claims Team Manager

    Apr 2011 - Apr 2015

  • Six Sigma Project Manager

    Jan 2008 - Apr 2011

  • Claims Team Manager

    Apr 2005 - Jan 2008

  • Claims Handler

    Apr 2001 - Apr 2005