Ozgun Bulut

Experience

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  Icdas

  Jul 2017 - Aug 2017

  Mechanical Engineering Intern

  * Supporting weekly production planning & controlling processes* Application of welding* Observing manufacturing processes at the machine tools

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  ZORLU ENERJİ GRUBU

  Jul 2018 - Aug 2018

  Mechanical Engineering Intern

  As a contribution to "horizontal seperator" project;* Analyzing separators heat load* Creating an excel which calculates wall thickness fordifferent head typesCreating a program in excel which optimizes BinaryCorrection data's

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  Daikin Turkey

  Jul 2019 - Aug 2019

  Mechanical Engineering Intern

  Supporting "applied systems" sales engineers by preparing technical sales offersCreating and launching energy analysis program which compares efficiency of HVAC systems with competitor products

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  OYAK Maden Metalürji Grubu

  Oct 2019 - Aug 2023

  After Sales Services Analyst

  • Prepared monthly reports and detailed analyses of customer complaints and claim requests using MS Excel, Access, and Power BI for C-level executives, driving production improvements and enhanced customer management.•Developed and launched a customer satisfaction index, providing KPIs to factory teams that improved production and service quality, resulting in a 6% reduction in defect products over three years.•Provided market insights, competitor analysis, and industry trends to guide sales teams.•Led 3 digital transformation projects, collaborating cross-functionally with IT, Sales, Logistics, QA, and Finance teams to implement customer web portals, finance modules, and technical sheets, while spearheading extensive software testing efforts, resulting in streamlined processes, reduced reporting time from 1.5 hours to 15 minutes and the transformation of a 500-page printed technical product catalog into an interactive digital version, enhancing customer experience and efficiency. Show less

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  Miuul

  Feb 2023 - Feb 2024

  Data Science and Machine Learning Bootcamp Participant

  Python Programming for Data ScienceCRM AnalyticsMeasurement ProblemsRecommendation SystemsFeature EngineeringMachine LearningQuerying MS SQL

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  Xiaomi Technology

  Jul 2023 - May 2024

  Business Analyst

  • Managed Retail Management System (RMS) operations for seamless functionality resulting in a 15% year-over-year increase in system usage by the field team.• Localized five global RMS application updates to comply with local regulations and market expectations and provided monthly training to the field team, increasing the adaptation rate by 5%.• Enhanced monthly sales targets and KPI logic and set monthly targets for a 130-member field team to optimize bonus distribution, resulting in 5% savings in bonus budget.• Analyzed weekly sell-out data from various dealers and collaborated on strategic actions, including optimizing field employee placements, managing store inventory, and determining advertisement investments based on store performance, to drive sales growth.• Led the transition to Adecco, ensuring uninterrupted sales, accurate data transfer, and smooth management of stakeholders and HR procedures. Show less

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  Age Well

  Mar 2025 - now

  Data and Process Improvement Specialist