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Eddy L.

Eddy L.

IT Support Specialist

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location of Eddy L.Greater Seattle Area

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  • Timeline

  • About me

    IT Service Desk at Community Psychiatric Clinic

  • Education

    • Edmonds Community College

      2013 - 2015
      Information Security & Digital Forensics ATA Information Technology 3.99

      Activities and Societies: Member of HTCIA - High Technology Crime Investigation Association - Student Chapter The Washington State HTCIA is a synergy between law enforcement and private industry. Our primary focus is on leveraging our collective experiences for the betterment of our community and society as a whole. Academia, law enforcement, and the private sector in Washington State working together to educate and help combat computer related crime. We are your Washington State HTCIA!

  • Experience

    • YWCA Seattle | King | Snohomish

      Jan 2006 - Dec 2006
      IT Support Specialist

      General Helpdesk supports for more than 300 employees & volunteers in 40+ Locations- Setup Windows Server and workstations- Setup Printers, Routers, switches, WIFI, firewalls, VPN.- Managed user accounts (ADS) for password security, and group policy in a MS Exchange environment.

    • Center for Human Services

      Jan 2007 - Apr 2015
      Information Technology Manager

      Develop and maintain the technology plans, policies and procedures which meet and exceed HIPAA & PCI compliance- Support over 120 Users- Manages and maintains Microsoft Windows systems, servers and virtual servers- Manages the acquisition, installation and maintenance of the organization’s network- Analyzes technology requirements and develops functional specifications. Conducts comparative analysis and competitive bidding when necessary- Develops annual technology goals and detailed plans for goal accomplishment.- Setup network printers, routers, switches, WIFI, firewalls, VPN- Managed user accounts (AD), NTFS security, group policy, maintain backup, software updates, anti-virus policy in a MS exchange environment.- Administrate the VOIP phone system (Inter-tel/Mitel) & smartphones. Show less

    • Community Psychiatric Clinic

      Sept 2015 - now

      • IT Service Desk Supervisor

        Oct 2018 - now

      • IT Team Lead

        Apr 2018 - Oct 2018

      • IT Support Specialist

        Sept 2015 - Apr 2018

  • Licenses & Certifications

    • Certified Ethical Hacker

      EC-Council

    • MCP

      Microsoft

    • A+

      CompTIA

    • MCSA

      Microsoft

    • Network+

      CompTIA