Deepak Singh

Experience

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  EClerx

  Aug 2020 - Jan 2024

  Senior Analyst

  As working in data analytics and data engineering related projects currently working with One of the largest Technology brand as my client I have completed many tasks and projects that provide valuable data and insights to the stakeholders Below are my responsibilities and achievements.Responsibilities:-> Analysed customer support interactions to identify root causes for customer contact.-> Investigated why customers could not resolve issues independently and proposed optimizations.-> Independently handled ~50 ad-hoc data requests quarterly, conducting in-depth analysis.-> Collaborated with cross-functional teams to gather data and set up Azure pipelines.-> Built and presented data-driven insights to stakeholders, enhancing business processes.-> Managed data engineering projects, creating ETL pipelines for data acquisition and transformation.-> Successfully migrated on-premise server data to Azure, improving data accessibility.-> Enabled entry-level resources to contribute to client projects efficiently.-> Provided technical guidance and training to junior team members.-> Collaborated with cross-functional teams to identify automation opportunities.Achievements:-> Implemented automation solutions, saving manual work.-> Delivered actionable insights for process optimization and improved KPI reporting.-> Enabled customers to self-resolve issues, enhancing user experience.-> Migration of Different data sources to Azure via creation of pipelines in ADF-> Streamlined data acquisition and storage processes, increasing data accessibility.-> Successfully automated key processes, resulting in a 30% reduction in operational costs.-> Trained and mentored entry-level team members, increasing their productivity by 25%.-> Improved project turnaround time by 20% through the implementation of automation solutions.-> Learned various new trending Technologies in market. Show less

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  PwC

  Jan 2024 - now

  Associate