Rob Allen

Experience

• 

  Santander UK

  Nov 2010 - Jan 2012

  Complaint Manager
• 

  British Army

  Jan 2011 - Jan 2016

  Infantry Soldier

  4 Yorkshire regiment - B companyInfantry soliderIinfantry solider as of March 2012. Passed out from Catterick Garrison.

• 

  Santander UK

  Oct 2013 - May 2018

  Within my 7+ year tenure for Geoban UK, I am currently working as a Project Manager, managing the changes required following the EU GDPR Legislation to achieve regulatory compliance for Geoban UK, Santander UK, it's brands and legal entities. I was the Operations Manager of a Mortgage and Loan Servicing department of around 100+ FTE made up of 7 Operational teams and their Team Managers. The teams are responsible for Banking, Mortgage and Loan servicing processes and controls working within a back office envrioment. The responsibilities of my role included direct oversight of operational areas overseas in multiple sites within Poland. Team Manager of an operational team within a Mortgage Servicing Department. Complaints quality and analysis.

  • Project Manager (GDPR regulatory compliance project)

    Jan 2017 - May 2018

  • Operations Manager

    Jun 2015 - Jan 2017

  • Team Manager

    Jul 2014 - Jul 2015

  • Quality Assurance Analyst

    Oct 2013 - Jul 2014
• 

  Santander UK

  Jan 2020 - now

  Responsible for the service delivery across Santander’s back office functions in Financial Support, including the relationship manager of their strategic partner, Genpact. Including:- Service and MI report production and distribution - Process, Policy, Exceptions escalations point of contact for the strategic supplier Genpact - Risk, Control, Incident reporting and remediation- Improvements and lean ideas working with Six Sigma black belts to support transformation- Driving and developing a high skilled team- People management complying for policy and regulation - Oversight of performance, quality, efficiency etc metrics for business areas both on and offshore- Supporting wider change and transformation- Travelling as needed throughout the UK and abroad, most recently India Mostrar menos

  • Service Delivery and Relationship Manager

    Oct 2023 - now

  • Operations Manager

    Jan 2020 - Jan 2023