Erin Cleland

Experience

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  Etrailer.com / Bropfs Home Sales

  Jun 2008 - May 2012

  Content Team Member

  •Coded new product descriptions and website pages in HTML•Continuously edited existing website coding concerns from customer inquires and coworker submissions•Edited installation video dialogue in PSPad, Miva Merchant, Open Office Collection and YouTube•Uploaded videos and secondary content to website, towing message boards, and YouTube Account•Planned corporate events for parties of 80-200 (Christmas Party, Etrailer Night Out, & Summer Picnic)

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  Entertainment Saint Louis

  Jun 2011 - Sept 2012

  Event Team & Intern

  •Aided in production and management of regional and national events•Managed and organized vendors, volunteers and event goers•Experienced on-site walkthroughs, union laborers, artist contracts and volunteer management•Hand-Selected for leadership positions: Zone Manager, Event Manager, and Artist RunnerEvents: Blues Week, Taste of St. Louis, ASAE Convention, Celebrate St. Louis

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  Ansira Engagement Marketing

  Aug 2012 - Dec 2012

  Assistant Account Coordinator - Subaru Ad Fund

  •Reviewed co-op advertising for Subaru of America•Facilitated communication via phone or email to dealerships and ad agencies nationwide•Serviced questions and issues concerning Subaru’s co-op guidelines and adverts•Assisted Subaru on co-op guideline revisions and additions

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  Red Frog Events

  Jan 2013 - May 2013

  Event Coordinator Intern

  •Strengthened leadership, teamwork, and time management skills working on 10+ event teams•Traveled to the World’s Largest Obstacle Running Series, Warrior Dash CA, GA, NM, and OK attracting over 38,000 attendees total to assist with production, volunteer/participant management, and load-out•Organized 10-65 volunteers by written and verbal communication before and during event•Managed @WorkAtRedFrog, launching campaigns to increase interaction with 2,200 followers and gain audience•Utilized Cision software to pitch Warrior Dash and newly launched events to regional and national media outlets •Booked staff, artist, and vendor travel accommodations for Firefly Music Festival•Prepped Red Frog Staff for life on-site through orientation meetings and special projects•Interacted with a database of over one million customers via phone and email to answer questions and resolve issues Show less

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  Subaru of America

  Aug 2013 - Oct 2021

  •Responsible for 40 Subaru retailers across Colorado, Wyoming, Utah, Idaho, and Montana•Implemented product, process and customer service training for internal and retailer employees•Pitched and executed training program for the 2022 Subaru Outback Wilderness with internal managers, retailer stakeholders and external partners •Built credibility with retailers through training programs, gaining higher adoption rates for future programs•Collaborated with regional counterparts to streamline processes by building communication and training templates; ensuring consistent messaging and production quality for programs like “Refresh the Love”•Delegated product and process inquiries to partners, increasing response rate and response quality•Managed Zone Sales Training budget of about $70,000, working alongside Zone Marketing budget•Promoted the Subaru Love Promise with retailers and zone team through community volunteering and events Show less •Responsible for 14 Subaru retailers across Central Florida including two metro markets, Orlando and Tampa•District is part of the “Sunbelt Strategy”, growing the Subaru brand in the southern United States•Sold 10,173 units in 2018 for 110.5% of target, a new district sales record•Top Added Security district in the Orlando Zone with 114% of target for 2018•Strives to exceed sales and program goals to ensure each retailer is as profitable as possible•Maintain positive relationships with retailers, vendors, and advertising agencies•Communicates clearly to all levels of retailer staff, from sales consultants to executive management •Pitches new available programs and products to executive retailer management •Educates customers and retailers on the Subaru brand through regional training, clinics, and events•Promotes the Love Promise and trains retailer staff truly exceptional customer service handling •Works with zone, region, and national Subaru staff on retailer issues, concerns, and future plans Show less •Participated in corporate rotations: Field Operations, Distribution, Retail Operations Training, Retailer Development and Marketing meeting team leads and learning processes •Worked at retailer Subaru of Plano within Sales, F&I, and Service departments for Retailer Training•Shadowed 18 separate District Managers and Zone Managers while visiting retailers•Trained retailers in CHI D2 focusing on newly launched system, Comprehensive Vehicle Locator•Assisted at Chicago Auto Show, Chicago Flower and Garden Show, Tour of America’s Dairyland and other regional events Show less •Provided support to the Chicago Zone and 44 Subaru Retailers•Embraced “jack of all trades” mentality, exhibiting flexibility in task responsibility and management •Managed up to 14 zone promotional vehicles, valued over $380,000 worth of company assets•Participated in training and marketing events promoting the Subaru brand alongside Zone Marketing Manager and Zone Training Manager•Assisted in updating, mailing, and communicating retailer development activities such as franchise agreements ownership changes and other documents assigned by the Zone Retailer Development Manager Show less

  • Zone Retailer Training Manager

    Jun 2019 - Oct 2021

  • District Sales Manager

    Sept 2017 - Jun 2019

  • District Sales Manager

    Jan 2016 - Aug 2017

  • Management Associate - Sales

    Oct 2014 - Dec 2015

  • Zone Operations Specialist

    Aug 2013 - Oct 2014
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  Amazon

  Nov 2021 - now

  •Responsible for supporting 39 Delivery Service Partner (DSP) Owners across Chicago North Region •Working independently to execute 100% vehicle readiness, identifying constraints with vendors, repairs and limitations, addressing regional and network barriers on and off road•Consulting field manager on network launch of Amazon Maintenance and Repair Program, building field training and executing field support, communications pre and post launch•Continuously providing feedback on programs between Amazon and DSPs to streamline processes and draft updated programs and processes•Leading Project Gearbox Pilot to address in life services vendor management with the goal of increasing adoption and repair turn-around time Show less

  • Senior Program Manager, Regional Fleet Management

    Aug 2023 - now

  • Senior Business Coach - Chicago North

    Dec 2022 - Aug 2023

  • Senior Business Coach - Ozark

    Nov 2021 - Dec 2022