Shawn O'Neill

Experience

• 

  E2 Control Group

  Jul 2004 - Dec 2007

  Owner

  Sales, programmer, system designer.Elan Home Systems, Crestron Electronic

• 

  Platinum Audio Visual

  Dec 2007 - Aug 2009

  Programmer, System Designer

  As a programmer I was in charge of Crestron Programming for large residential/commercial jobsI would also design the Crestron systems as well as other AV systems.

• 

  Crestron Electronics

  Aug 2009 - Aug 2019

  Manager of the Applications Engineers for the Crestron Plano OfficeDealer support and customer service.Call queue management.Advanced level technical support. I'm currently at Crestron Electronics.I am a Crestron Certified ProgrammerI handle tech support calls, equipment trouble shooting and system mock ups.Helped set up sales demo systems and teaching various classes in the past.Have been an instructor for several programming, system design as well as Smart Graphics classes.

  • Technical Support Manager

    May 2016 - Aug 2019

  • Senior Applications Engineer

    Aug 2009 - Aug 2019
• 

  PepperDash

  Aug 2019 - Mar 2020

  Project Manager

  Directed projects from start to completion.Maintained weekly labor budget reports.Interfaced with end customers as well as engineers during the project.Set & maintaining timelines for all assigned projects.

• 

  Crestron Electronics

  Apr 2020 - now

  Design Crestron solutions for dealers, partners & internal sales.Create quotes, designs & drawings for any size systems.Keep up with 3rd party competitor's products.Complete knowledge with all of Crestron products old, current & new.Answer technical calls & chats. Trouble shooting Flex systems with dealers, partners & end users.Focus on Microsoft Teams Rooms & Zoom Rooms. As well as all Crestron Integration.Hardware & software configuration.Familiar with configuring Teams Room tenants as well as setting up Zoom Room accounts & configuration.

  • Solutions Engineer

    Sept 2021 - now

  • Applications Engineer

    Apr 2020 - Sept 2021