Royal Fernandes

Experience

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  Ocwen Financial Solutions Pvt. Ltd. - APAC

  May 2008 - now

  As a Property Preservation Manager, I oversee services throughout various stages of the loan lifecycle, with a special focus on FHA guidelines and Conveyance timelines. In this role, I perform conveyance condition reviews and partner with internal and external business partners to effectively manage assets due to open litigation, title curative, or troubled assets matters.One of my primary responsibilities is setting the vision, direction, and culture of the team by managing individual and team performance expectations and goals. Additionally, I manage staffing plans, quality initiatives, process change initiatives, and projects as required.I am also skilled in maintaining successful Special Servicing relationships, which includes timely delivery of monthly reporting, timely response to asset-level inquiries, and general account management functions. Moreover, I effectively monitor and manage intake volume, ensuring department, investor, and compliance requirements are met.As a people manager, I take pride in appraising, training, and mentoring talent to grow within the organization and controlling attrition. Lastly, I am always willing to take on any additional responsibilities assigned and delegated by management to achieve the goals of the organization. Show less As an accomplished leader with a proven track record, I have managed and led a team of 13 or more Relationship Managers (RM) with a focus on achieving qualitative and quantitative standards. My leadership skills have enabled me to prioritize and work independently, ensuring accurate and timely resolutions.In my role, I have conducted performance reviews, provided appropriate feedback, and continually educated staff with policies, procedures, and title resolution. I have also performed periodic audits to ensure standards are being met and provided and implemented suggestions to enhance performance, policies, procedures, and company objectives.My ability to focus on short and long-term plans and goals has allowed me to identify process breakdowns and offer corrective suggestions. I have created and implemented new procedures and policies to ensure a smooth workflow and provided support and reporting to management on daily operations in the department.In addition, I possess strong analytical skills, enabling me to analyze large amounts of data from diverse sources daily to deliver recommendations and results. I have a proven ability to resolve loans and delinquencies and have consistently achieved HRD/Resolution Credits of 100% and above. My QA average has been 95% or above, and my NPS average has been 38% or above. I have maintained a Schedule Adherence rate of more than or equal to 95% and ensured to achieve any ad hoc performance category.I am passionate about driving results, improving processes, and enhancing team performance. If you are seeking a results-oriented leader who can motivate teams and drive performance, I encourage you to connect with me to explore potential opportunities. Show less

  • Assistant Manager - Servicing Operations Oversight

    Jun 2021 - now

  • Operations Team Lead - Home Retention Department

    Apr 2015 - Jun 2021

  • Subject Matter Expert - Home Retention Department

    Dec 2011 - Apr 2015

  • Loan Resolution Consultant

    Dec 2009 - Dec 2011

  • Early Intervention Specialist

    May 2008 - Dec 2009