Diane Stukes

Experience

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  Baker McKenzie

  Jan 1998 - Jan 2005

  Help Desk Analyst
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  Proskauer Rose LLP

  Jan 2006 - Dec 2008

  Corporate Trainer

  Corporate Training:As a member of a four-person Training Team, I provided training in MS Office XP applications, Innova, Filesite 8.5, Interaction 5.5, and Workshare 5 to partners, attorneys and staff; traveled several times during each year to the firm’s national offices including Boston, Boca Raton, New Orleans, New Jersey and Washington D.C. I also assisted in firm-wide software rollouts both in-house and remotely via Raindance and video-conferences; provided new hire training as well as one-on-one sessions upon request. Technical Writing:I served as the firm’s in-house technical writer, creating, revising, and reviewing training materials (outlines, workbooks, exercises, quick reference cards), as well as highly confidential documentation such as the firm’s Business Continuity Plan. I also created and maintained the firm’s Technical Guide (included documentation on all of the firm’s desktop applications and specialty software (DTE inHand for Blackberry, Send Word Now), which was distributed both regionally and internationally to all offices. E-Learning: I recorded Learn Live On-Demand training sessions as part of the firm’s E-Learning offerings. Show less

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  The Graduate Center, City University of New York

  Jun 2010 - Mar 2014

  Technical Writer (Contractor/Adjunct)

  I came on board at The CUNY Graduate Center as the official technical writer. I was tasked with the conversion of the university's Wiki documents into Right Answers Knowledge Base documents.and also revamped their Right Answers Knowledge Base which included over 200 pre-existing documents. I created, tested, updated and stored instructional documentation in The CUNY Graduate Center’s Right Answers knowledge portal based on director-level, managerial and non-managerial requests. Users accessed the portal to view or print the documentation. Show less

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  The Fortune Society

  Jan 2015 - May 2015

  Technical Writer and Training Coordinator (Contractor)

  During this contract, I created a comprehensive manual from scratch for the organization’s internal proprietary database software C.L.I.M.B, which includes over 155 pages of step-by-step instructions and over 200 custom illustrations. I also created PowerPoint presentations and handouts for staff and executive sessions.As a training coordinator, I coordinated training scheduling and provided training to over 120 employees as part of the rollout of C.L.I.M.B. Provided desk side support and one-on-one follow-up training to individual staff and directors; visited LIC and Castle Gardens sites as well as some court locations while providing support to staff. I also provided new hire training in C.L.I.M.B. This was a highly successful and positive experience. It was originally only slated for a month, but was extended to an open-ended status within grant limitations. Show less

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  The Port Authority of New York & New Jersey

  Sept 2015 - Aug 2016

  Technical Writer

  I worked on a one year contract within the Port Authority Project Management Office along with a Senior Project Manager towards the creation of an updated Project Management Manual. This was a great assignment in many ways. It presented a unique challenge of extracting and assembling bits and pieces of data via input from a large variety of sources, most of which was static data (older PMO books and a mixture of old and new internet postings). All updates had to be reviewed by a special group of PMs to be accepted. They represented 15 key stakeholder departments. I must say that working with this group was a real joy! While a major part of this job was populating the manual, another was drawing out "collaborated" information from this group, who had varied times of availability.While I have helped in other projects, this was the purest "project management" experience of all. I learned much about project management, while utilizing my writing skills as well as all of my social, leadership, negotiation and organizational skills. Since then, I have become a member of the PMI community and hope to obtain a PMI certification in the future. Show less

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  Moody's Investors Service

  Mar 2017 - Aug 2017

  MIT ISD Technical Writer and Trainer

  Exciting environment, fully projectized. Great concept of what it means to be a team. As a contractor in the role of Technical Writer, I have the opportunity to provide documentation services such as Guides, SOPs and QRCs to various groups within Infra Services. Serving as a Trainer, I have the privilege of delivering training for various deployed applications and services both onsite and globally via remote technology. Being a part of Moody's MIT means working with the some of the best professionals in the industry, including fully commited and involved management, project managers, project coordinators and a rich variety of engineers, as well as an extensive body other varied, expert support staff. Needless to say, I feel incredibly blessed to be a part of this team! Show less

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  Distance Education LLC

  Mar 2019 - Aug 2019

  Front End Development Technical Writer

  Created core components of the client’s Front End Development training curriculum; created robust lessons for HTML, CSS and JavaScript containing a wide scope of topics, subtopics and examples.Developed and tested demo code using Visual Studio Code; Performed in-depth research and fact- checking; captured code snippets and created correlating video snippets, and custom images and using TechSmith SnagIt (v2018.2.6).

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  Insight Global (Client: The Church Pension Group)

  Jun 2020 - Jun 2021

  Back End Technical Writer

  Read and extracted validation rules from various projects in GitLab (Enterprise Edition, v12.9.2) written mostly in Ruby (v2.6.6), and also ColdFusion (v2.13); created a manual documenting those validations, including tables, flowcharts, process lists, and custom images, as well as core validation tables utilized for implementation of new Web APIs critical to the client’s system upgrade.Extracted over 60 endpoint stories from JIRA and added them as documentation to the client’s BA Proxy Process Asset within their MuleSoft AnyPoint Integration and Systems API Platform (v3); also performed HTTP Request tests on these endpoints using Postman (v8.5.1.), and documented Postman/Exchange field comparisons.Collaborated with the client’s top programmers to ensure accuracy of the documentation; acted as an available resource for referencing and accessing the documentation upon request; participated in daily, biweekly and quarterly team meetings as part of the client’s agile work environment. Show less

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  Randstad USA (Client: DTEN)

  Apr 2022 - now

  Technical Writer

  Create, update and publish a variety of documentation, including but not limited to guides, security documents, and FAQs. Collaborate via Zoom and Zoom Client Chat - with technical experts, and a variety of team members from product, marketing and sales to ensure documents populated with the latest, most accurate information in service of DTEN customers and potential customers. as well as the general public seeking information on DTEN products. Perform micro-image editing as needed to optimize readability, while maintaining image integrity and utilize HTML to optimize publishing of tables in documents as needed. Show less

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  TBD

  Nov 2023 - now

  Currently Seeking New Opportunity