Jorly Paul

Experience

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  Winston Joseph LLC

  Jan 2007 - Apr 2012

  IT Support Specialist / Quickbase Developer

  • Provide Client/Server technical support for around 90 users by phone, email and remote access (using Kaseya agent).• Diagnose/trouble shoot, resolve client issues with hardware maintenance, installations and upgrades. • Rebuild computers for new user and install required software• Install updates and patches• Configure VPN clients in users’ machines• Support users for Microsoft Office Products (Microsoft word, Microsoft PowerPoint, Microsoft Excel, Microsoft Visio)• Identify and isolate/repair computer equipment showing wear and tear as well as during preventative maintenance routines• Create new user in active directory and assign access control• Setup email with alias and add to respective groups• Create distribution groups• Change/control access of users to shared folders, printers, e-mail groups• Escalate non resolved issues to 3rd party contractor through customer support ticket and make sure the job is completed as per SLA• Update user about the status of their issues.• Troubleshoot networking issues• Keep inventory record of assets and maintenance history of each asset• Identify user training needs, develop and deliver technical training. • Buy Hardware and software as required• Setup and maintain IP phones (Avaya) for user and configure routing of phone calls• Develop and administer QuickBase applications mainly in project management, task management, sales, vendor management, CRM, invoice management etc. Show less

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  Savi Ops LLC

  Apr 2012 - Oct 2013

  Sr. Quickbase Developer

  • Developed QuickBase applications for customers using QuickBase and JavaScript. • Provided technical support for customers in developed applications.• Manage tickets, work logs and resolution notes for customer issues.• Trained users in developed applications• Bought computer, accessories, software, etc.

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  PneumaSoft LLC

  Sept 2014 - Feb 2016

  Operations Manager

  • Understand the client requirements and communicate it to the developers and designers.• Review the work submitted by the content development and web development team and get the approval from customers.• Ensure the testing of the site during the website implementation stage• Create work orders, tasks, track time, billing etc• Manage the Project

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  Mercury Z

  Feb 2016 - Nov 2016

  IP Engineer

  This position was part of a Network Migration team responsible for completing network migration projects on a National Network. This work involved following a MOP to move or activate routers onto the network. Involved in equipment configuration changes, and post-migration verification.• Reconfigure switches and routers• Change and/or build new subscriber configuration in routers.• Experience in MX960, E320 and ERX1440 Routers.• Configuration of static and dynamic routing• Configuration of access List, SNMP, NTP, Syslog etc.• Configuration of banners and logins • Customer Profile configuration (Static/Dynamic) for ISP Video and Data Show less