Pedro Norte

Experience

• 

  Test Team in Oniway

  Jan 2000 - Jan 2002

  Test Team member
• 

  Logica

  Jul 2000 - Dec 2009

  Consultant Coordinator
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  ZON Multimedia

  Jan 2005 - Dec 2009

  Responsible for the Siebel/CTI integration project for the client (ZON TV Cabo) side and interacting with the IT development Team. Siebel v7.5 and Genesys (SIP).Main responsabilities:- Development Supplier Selection- Project full life Cycle (from setting up the team until rollout)Consultant by Logica CRM Siebel (v7.5) production Support Team Manager

  • Project Manager

    Jan 2008 - Dec 2009

  • CRM Production Support Team Manager

    Jan 2005 - Dec 2007
• 

  ZON Multimedia

  Apr 2010 - Sept 2013

  IT Quality Management Manager

  Responsible for the following activities:- Setting up the management model for the new IT Quality Management Supplier- Defining the operational model for the Testing phase of the projects life cycle: - Test entry Criteria - Tests Specifications - Tests Execution and status reporting - Regression Tests - Automation Tests - Activities KPIs Validation- Internal Team Management- Continuous Improvement Iniciatives

• 

  NOS SGPS

  Oct 2013 - Jan 2023

  Definition of the Agile Model at NOS, teach, coach and mentor the people across different levels in the organization in Agile mindset and practices, enabling their evolution and growth and simultaneously helping them delivery better results to the Organization and improve the customer experience.Main activities• Facilitate change and new ways of working within the organization• Be an internal consultant regarding Agile and Lean practices helping people, teams and the organization in focus on prioritization, value and outcome while experimenting new approaches for technical and functional teams• Gathering metrics on team performance, quality and agile maturity in order to follow and improve the team and organization practices and mindset• Help the organization identify constraints and improvements by facilitating workshops with different roles in the organization• Fostering communities of practice by promoting gatherings with different roles in the organization to exchange learnings and experiences• Being Agile Coach of Teams with different products: Digital, Innovation, Customer Experience, Advanced Analytics• Responsible for the onboarding of Agile teams including training in agile mindset, scrum and kanban, helping setup the team toolset (jira, confluence) and ways of working (team rules, build trust among the team members, product goals and KPIs) and agile team evolution along the way (agile maturity model)• Mentor other Agile Coaches and scrum masters and responsible for their onboarding, early start and evolution while they coach other teams• Being a Product Owner of a team of dashboard data product for agile teams metrics information Show less Responsible for starting the team from the ground up, defining: - Team Organization - Team KPIs - Enterprise Architecture Notation Definition (Notation Archimate) - Functional/Applicational Process Design Guidelines (Notation BPMN) - Process Design Tool Selection - Functional/Applicational Process Governance & Life Cycle Definition - Enterprise Architect Diagrams modeling (Application Layer) - Functional/Application Process Modeling - Application Process Catalog DefinitionAdditionally, I have created the initiative “IT Project Journey Map”, using the Design Thinking approach, to map the reality of the IT Project life Cycle from an external point of view (Business) and an internal IT perspective, identifying pains during the project process and the ideas that all the teams suggested to improve the status quo. This project gave me a tremendous pleasure, in using the design thinking tools, to capture the real feelings from the stakeholders involved and their true opinion and ideas in order to change the reality.Furthermore, I have tried to improve on the information on application processes by creating a prototype that combine the process steps, the User Interface screen shots and the webservices used in each step/screen of the process in a particular system. This idea was a way to help stakeholders to know the actual process flow in a more visual way. Show less

  • Agile Coach

    Nov 2018 - Jan 2023

  • Functional Architecture Team Coordinator

    Jan 2015 - Oct 2018

  • Agile & Lean New IT Operating Model Team member

    Jan 2018 - Jul 2018

  • IT Quality Management Process, Continuous Improvement and Reporting Coordinator

    Oct 2013 - Dec 2014
• 

  Hiscox

  Feb 2023 - now

  Agile Practice Lead

  Help individuals, teams and Organization applying the agile mindset in everything we do in order to be more aligned with our customer needs, delivering in an iterative and incremental way, empowering people to achieve better outcomes through focus, prioritization and autonomy.