Jeffrey Folkes

Experience

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  Rau Radio Stations, WWCS 107 FM

  Aug 1980 - Dec 1981

  Radio Disc Jockey

  Country Music On-Air personality at "Country Sunshine" WWCS.

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  Antietam Cable Television, Inc.

  Oct 1981 - Sept 1985

  Service Technician

  Cable TV Service Technician responding to homes in Washington County.

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  Comcast Cable Services

  Sept 1985 - Nov 2001

  Telecommunications Manager

  Telecommunications Manager supporting Siemens PBX's and 24/7 Call Centers at three Cable TV Offices. Began career as a Line Technician, then promoted to System Technician. Installed voice and data cabling, desktop telephones and Call Center IT management.

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  Kaiser Permanente

  Jan 2002 - Dec 2014

  Sr. Telecommunications Analyst

  Created and organized IT audits reducing monthly phone bills by as much as 10%Designed and implemented project solutions ensuring exceptional member calling experiences in collaboration with clinical department managers Completed telephone incidents and MAC work orders, led vendor management, and served as a point of contact and subject matter expert for medical center and administration staff Designed and implemented complex call processing menus, voicemail broadcast messages, and emergency management options, saving over $2000.00 in recording costsPromptly completed all regional telephone and desktop computer incident tickets and work orders Led and project managed the migration from Siemens & Nortel PBX systems to Cisco VoIPLed and managed telecom and cabling projects involving 5 or more telephones involving construction and/or renovations in clinical departments Show less

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  Kaiser Permanente

  Jul 2015 - Jan 2022

  Achieved 100% availability of the Kaiser network in the Mid-Atlantic RegionAchieved and exceeded monthly goals of access switch port remediation by auditing switch port use and deactivating unused ports reducing vendor maintenance costs and preventing unapproved network connections Supervised on-site support for testing and turn-up of all equipment including voice and data circuits Provided daily support and triage to desktop computer technicians for switch port activation and troubleshooting, ensuring ticket resolution within the service level agreement (SLA) Installed and activated new enterprise WAN/LAN/WLAN equipment, including routers, gateways, servers, Security networking equipment, access switches, cooling units, cables, and cable management trays in both new greenfield and existing buildingsLed network equipment and asset management audits ensuring all assets were recorded, finding numerous errors and obtaining 100% compliance Show less Led and supported the business strategy of numerous IT projects such as clinical department moves, building moves, renovations, and 5 new building construction projects, ensuring work conformed to the project plan following Agile Project Management processesAnalyzed Charter, scope, risk, business requirements and develop standards to assess and influence overall end-to-end deployment and test objectives for IT Projects in a 24/7/365 Healthcare operationIdentified and implemented system testing for hardware, software and medical device deploymentHeld bidder's conferences with cabling vendors for RFQs and negotiated RFPs for infrastructure cabling, created IT Engineering documents, SOW and managed vendor work Routinely performed on-site inspections, unannounced, to ensure work was being completed according to the project timeline and building and low voltage codes and provide leadership to the deployment teamsCollaboratively worked with client management and end users to manage clinical IT equipment installations and understand potential implementation issues, and client needs, saving both money and timeDelivered outstanding time management, scheduling, quality, cost control, and customer satisfaction Proficient in budget management, project estimates and to coordinate project deploymentProvided weekly and monthly project status reporting to management, senior leadership and stakeholdersProficient in eBuilder software, SharePoint, Teams, complex Microsoft Excel spreadsheets Show less

  • Network and Telecommunications Analyst

    Aug 2020 - Jan 2022

  • IT Project Manager I

    Jul 2015 - Aug 2020
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  Trinity Health

  Nov 2022 - now

  IT Project Manager for Capital Projects at Holy Cross Hospital Silver Spring and Holy Cross Hospital Germantown.

  • IT Operations Consultant at Trinity Health - Holy Cross Hospital

    Nov 2022 - now

  • Client Services Consultant, IT Project Manager-Healthcare, Holy Cross Hospitals

    Nov 2022 - Nov 2024