Peter James, MBA

Experience

• 

  Macy's

  Oct 1999 - Oct 2005

  Manager - Call Center Operations (various LOB's)

  Manager of contact center for FACS Group in Tempe, AZ which is a subsidiary of Macy*s (formerly Federated Department Stores). Managed team sizes of 20-45 people depending within multiple departments. Consistently led large initiatives wich change management functions including Department origination, Operational improvement, Productivity enhancement and management. Particular managment in Credit Customer Service, Macys.com, Bloomingdales Mail order, Backline administration services and auditing. Presidents award winner and consistent top performer. Show less

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  CVS Health

  Oct 2005 - Aug 2023

  Product Owner of Medicare part D reporting with specific focus on Retiree Drug Subsidy (RDS), Early Retiree Reinsurance Program (ERRP) and Medicare Part D reporting development, delivery and support. Led product management support team with duties including compliance, operational improvement, customer/client service and interface, data analysis, Account Management support and operational administration in regards to successful report creation, delivery and issue resolution. Supported required Medicare Part D reporting through partnership with Compliance, Microstrategy and Data Warehousing teams. Show less

  • Director - Business Innovation, Reporting and Claims Quality Monitoring

    Nov 2015 - Aug 2023

  • Director Quality Assurance - Claims Monitoring and Innovation

    Nov 2014 - Nov 2015

  • Senior Advisor - Analytic Product Development

    Mar 2011 - Nov 2014

  • Manager - Government Reporting Analytics

    Mar 2006 - Jun 2011

  • Advisor - Medicare Part D

    Oct 2005 - Mar 2006
• 

  Blue Health Intelligence

  Feb 2024 - now

  Director of Reporting Modernization