Kim Too Low

Experience

• 

  Hong Leong Bank Berhad

  Jan 2013 - Feb 2018

  Incident Problem Manager

  Responsible for incident and problem management, compliance and project management for IT Service Support.

• 

  Solsis (M) Sdn. Bhd.

  Jan 2018 - Jan 2019

  Incident Manager

  Manage a team of 40 call center agents.Supervising Incident Managers. Responsible for incident and problem management for RHB

• 

  Dentsu

  Jan 2019 - now

  Manage APAC IT Operations team which consist of SDA, L1, L2, Tech Specialist, QA and Incident Managers. Work with regional team to ensure compliance to global best practices. Ensure good quality IT service delivery within region. Manage APAC IT Operations team which consist of SDA, L1, L2, QA and Incident Managers. Manage a team of Language IT Support Analyst. Responsible in managing all IT incidents (including high priority incidents) on global scale with priority to APAC region. Escalation point for global technical personnel.

  • Hub Operations Manager – APAC

    Jan 2023 - now

  • Service Desk Operation Manager

    Feb 2021 - Jan 2023

  • Incident Manager

    Jan 2019 - Feb 2021