Julian Esteban Rojas

Experience

• 

  Teleperformance Colombia

  Feb 2018 - Mar 2019

  Supervisor de operaciones
• 

  Lean Staffing Solutions

  Jun 2019 - Jun 2020

  Logistic coordinator

  To process and manage pickups across the United States, also proceeding with escalations, follow ups and client requirements, calibration with QA and operations manager for the updates and news that can be presented by the client. directly working with Evans transportation and Roadrunner transportation in order to provide and develop updates on regards LTL and TL cargo and shipping

• 

  EXL

  Aug 2020 - Jan 2022

  Assistant manager

  develop and work in regards product management and provide solutions to customers and operation needs, manage and develop teams, KPI's, QA and data analysis, keep record of absenteeism and payroll, shrinkage and attrition risks, work along with HR, QA and directly with the clients expectations

• 

  Konecta

  Jan 2022 - Mar 2022

  Coordinador de desarrollo de proyectos

  Crear, solventar e implementar estrategias para el establecimiento y estabilización de cuentas para la compañía, basado en las necesidades y demandas operacionales que ellos presenten, ejerciendo labores transversales de jefe de calidad, jefe de experiencia del cliente y jefe de operaciones.

• 

  LSA

  Oct 2022 - now

  Intereprete
• 

  BPM

  Mar 2024 - now

  Project Lead